Question 1

You are working from home over a weekend to resolve a backlog of employee help desk tickets. A user issue requires you to access their Windows 11 computer in the home office to check its settings. You have verified that the machine is available, but the user is not present. Which remote access application is best suited for this task?

Options :

A : Virtual Network Computing

B : Remote Assistance

C : Remote Desktop

D : Remote Management

Answer: C

Question 2

What is the first step to set up a new external display on a MacOS system?

Options :

A : Connect the external display to the Mac using the appropriate cable.

B : Open the Terminal application and enter a command to detect displays.

C : Access System Preferences > Security & Privacy and adjust settings for external displays.

Answer: A

Question 3

Why is it important to run scripts or configurations in a development environment before deploying them in production?

Options :

A : identify and fix errors or conflicts before they affect live systems

B : make the deployment process faster

C : avoid testing altogether in production

D : save time and resources during deployment

Answer: A

Question 4

What is the significance of documenting the changes made to resolve a problem in the problem-solving process?

Options :

A : helps in tracking the time spent on each task

B : allows for personal reflection on the troubleshooting approach

C : provides a reference for future problem-solving efforts and helps in identifying patterns

D : is only necessary if the problem was resolved successfully

Answer: C

Question 5

What is the name of the default antivirus software included with Windows operating systems starting from Windows 8?

Options :

A : ndows Firewall

B : crosoft Security Essentials

C : ndows Security Center

D : ndows Defender

Answer: D