Voice of the Customer is a Lean Six Sigma technique to determine __________________ attributes of a product or service.

The purpose of a Process Map is to identify the complexity of the process and to record all actions and decision points in the process.

A periodic time frame can be used to arrange for Control Limit and Center Line calculations with good SPC implementation in a process.

If the data displayed in a Histogram displays two peaks the distribution would likely be _____________.

Long-term Data represents all the variation that one can expect within the subject process.