Question 1

Your customer's technicians need to be able to send a notification to a 3rd-party system that a particular stephas been taken while working on an activity.You need to create an action link that can be used by the technician to initiate this notification. This messagewill use the launch condition "Service request is created".What base action must you specify?

Options :

A : 'send_request'

B : 'change_activity'

C : 'create_request'

D : 'create_activity'

Answer: C

Question 2

Your customer has enabled "Calculate activity duration using statistics" with a "Default duration' of 48minutes for a new Activity Type called TV Upgrade.Your customer has created a new TV Upgrade activity with a manually set 30-minute duration. Whichstatement is true regarding the estimated duration for this new TV Upgrade activity?

Options :

A : The activity duration is set as 30 minutes when no learned statistics are available.

B : The activity duration is set as 30 minutes.

C : The activity duration is set as 30 minutes when learned statistics are available.

D : The activity duration is set as 48 minutes.

E : The activity duration is set as 48 minutes when no learned statistics are available.

F : The activity duration is set as 48 minutes when learned statistics are available

Answer: D

Question 3

While most field resources for a particular company should see the countdown that displays the estimated timeremaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only performperiodica work should NOT see it.Which configuration supports the requirement to hide the countdown timer for those 'contractor resources' thatdo NOT need to see it when they are working on their assigned activities?

Options :

A : Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature is disabled.

B : Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.

C : Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.

D : Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.

Answer: A

Question 4

Your customer is currently closing booking automatically for their Capacity Categories but they want to beable to close booking per work zone because some of their work zones require additional work preparations.Which step is required to enable this functionality?

Options :

A : If "Work Zone support" is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone

B : Under Business Rules, enable "Allow closing booking on work zone level".

C : Under Quota > View > Configuration, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.

D : Under Resource & Bucket Info, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.

Answer: C

Question 5

Which two are correct statements regarding Daily Extract file data configuration?

Options :

A : Separate Daily Extract files must be set up for data to be used in BICS and DBaaS.

B : Customized data sets can be created for individual instances of OFSC.

C : Data from a single data set can be configured to be extracted in any number of Daily Extract files

D : All data sets can be configured to include custom properties and fields.

E : Daily Extract files cannot be set up to extract data from multiple data sets

Answer: C,D

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