Question 1

On the Quota screen in Oracle Field Service Cloud (OFSC), there is a column that displays values for 'OtherActivities'.Which describes the 'Other Activities' that contribute to the values displayed in that column?

Options :

A : activities that consume capacity but are not associated with the capacity categories or time slots configured for a given Capacity Area

B : non-scheduled activities that exist within the Capacity Area bucket

C : activities that have specifically been added by field resources using the 'Add Activity1, 'Prework' or 'Reopen' actions

D : non-scheduled activities that are either within the Capacity Area bucket or currently assigned to resources' routes

Answer: D

Question 2

Your customer wants help configuring a message scenario that, when launched, populates a proper*(A_TIME) with the time the message was created (message_time_of_creation).What must be entered in the subject and body of the message pattern to support this requirement?

Options :

A : The message subject should be: {A_TIME}.The message body should be: message_time_of_creation.

B : The message subject should be: message_time_of_creation. The message body should be: A^TIME.

C : The message subject should be: {message_time_oLcreation}. The message body should be: {A_TIM£}.

D : The message subject should be: {A_TIME}.The message body should be: {message_time_of_creation}.

E : The message subject should be: A.TIME.The message body should be: {message_time_of_creation}

Answer: A

Question 3

Identify three examples of how filters are utilized within Oracle Field Service Cloud.

Options :

A : Define activity and/or resource assignment preferences within Routing Plans.

B : Display only certain users within the Users screen.

C : Restrict the number of activities that appear on resources' routes.

D : Display only certain resources within the Daily view.

E : Display only certain activities or resources within the List View.

Answer: A,D,E

Question 4

A customer wants to create a message scenario that, when launched, sends an email to the address of theimmediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC)organizational hierarchy.Which describes the correct message scenario configuration to support this requirement?

Options :

A : In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel: 'Email1.

B : In the Step Info section of the message scenario, select Recipient: 'Customer', Delivery Channel: 'Email'.

C : In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel 'Email'.

D : In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel: 'Email'; In the Message Pattern section, enter the resource-s email address property label.

Answer: A

Question 5

Your customer has technicians in the field and at times they need to move an activity to another technicianusing Collaboration.How do you enable this functionality for your customer?

Options :

A : Enable the 'Allow activity move via chat" for the "Technician" User Type.

B : Enable the "Allow activity move from non-scheduled pool to scheduled one" for the "Technician" User Type.

C : Enable the "Allow activity reschedule / move to non-scheduled pool" for the "Technician" User Type.

D : Enable the "Allow inventory move via chat" for the "Technician" User Type.

Answer: C