Question 1

Your customer's technicians need to be able to send a notification to a 3rd-party system that a particular stephas been taken while working on an activity.You need to create an action link that can be used by the technician to initiate this notification. This messagewill use the launch condition "Service request is created".What base action must you specify?

Options :

A : 'send_request'

B : 'change_activity'

C : 'create_request'

D : 'create_activity'

Answer: C

Question 2

After reviewing the overall performance metrics of their workforce, a company identified that their techniciansare frequently arriving at jobs late.They want to use reoptimization to reduce the amount of lateness and improve their technicians' on-timearrival.Which setting is required to do this?

Options :

A : Enable Reoptimization within the routing plan, then select "Reduce overdue."

B : Enable Reoptimization within the routing plan, then select "Assign overdue activities."

C : Enable Reoptimization within the routing plan, then select "Reduce overtime "

D : Enable Reoptimization within the routing plan, then select "Assign high priority activities."

E : Enable Reoptimization within the routing plan, then select "Optimize routes."

Answer: B

Question 3

On the Quota screen in Oracle Field Service Cloud (OFSC), there is a column that displays values for 'OtherActivities'.Which describes the 'Other Activities' that contribute to the values displayed in that column?

Options :

A : activities that consume capacity but are not associated with the capacity categories or time slots configured for a given Capacity Area

B : non-scheduled activities that exist within the Capacity Area bucket

C : activities that have specifically been added by field resources using the 'Add Activity1, 'Prework' or 'Reopen' actions

D : non-scheduled activities that are either within the Capacity Area bucket or currently assigned to resources' routes

Answer: D

Question 4

Your customer has enabled "Calculate activity duration using statistics" with a "Default duration' of 48minutes for a new Activity Type called TV Upgrade.Your customer has created a new TV Upgrade activity with a manually set 30-minute duration. Whichstatement is true regarding the estimated duration for this new TV Upgrade activity?

Options :

A : The activity duration is set as 30 minutes when no learned statistics are available.

B : The activity duration is set as 30 minutes.

C : The activity duration is set as 30 minutes when learned statistics are available.

D : The activity duration is set as 48 minutes.

E : The activity duration is set as 48 minutes when no learned statistics are available.

F : The activity duration is set as 48 minutes when learned statistics are available

Answer: D

Question 5

A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.A resource within that bucket - John Smith - has no individual work skills designated on his resource record inOracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.Which statement is correct regarding how routing handles work skill matches in this situation?

Options :

A : Routing will not assign that activity to John Smith due to a soft skills mismatch.

B : Routing will not assign that activity to John Smith due to a work skills mismatch.

C : Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.

D : Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.

Answer: B