Question 1

Identify three examples of how filters are utilized within Oracle Field Service Cloud.

Options :

A : Define activity and/or resource assignment preferences within Routing Plans.

B : Display only certain users within the Users screen.

C : Restrict the number of activities that appear on resources' routes.

D : Display only certain resources within the Daily view.

E : Display only certain activities or resources within the List View.

Answer: A,D,E

Question 2

A customer is using the following within the "get_capacity" request of the SOAP Capacity API2017-05-102017-05-15generalGiven the body of the request, which statement is true regarding the dates that will be returned in the response?

Options :

A : The customer will obtain results for dates May 10th and May 15th.

B : The customer will obtain results for dates between May 10th and May 15th, both inclusive.

C : Only if there is quota available, the customer will obtain results for dates between May 10th and May 15th.

D : The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.

Answer: A

Question 3

A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.A resource within that bucket - John Smith - has no individual work skills designated on his resource record inOracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.Which statement is correct regarding how routing handles work skill matches in this situation?

Options :

A : Routing will not assign that activity to John Smith due to a soft skills mismatch.

B : Routing will not assign that activity to John Smith due to a work skills mismatch.

C : Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.

D : Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.

Answer: B

Question 4

A customer has technicians with varying degrees of training to perform installation work.Their current corresponding skill levels are:Expert level value = 100Fully Qualified level value = 50Novice level value = 25For activities that require expert technicians, there is already an "Installation" work skill in place to identifythose high visibility activities and enforce that assignment rule.However, another segment of mid-tier installation activities must be assigned to technicians that are at leastnovices, but even better if they are considered fully qualified.Which configuration satisfies the requirement of assigning those mid-tier installation activities?

Options :

A : Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50

B : Modify the existing Installation work skill-s conditions, setting the Required level to 25, the Preferable level to 50 and creating an additional condition to identify high visibility activities

C : Modify the existing Installation work skill-s conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities

D : Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.

Answer: B

Question 5

You have a customer located on the east coast of the US (UTC -5hr, assuming Standard Time). SmartLocation stores the times from incoming coordinates in UTC.To ensure that an external system sending the coordinates addresses the offset between the local time andUTC, which element within a Smart Location API "set_position" request would be correct?

Options :

A : 2017-04-07T14:40:00-0500

B : 2017-04-07T14:40:00Z

C : 2017-04-07T14:40:00ET

D : 2017-04-07T14:40:00-05:00

Answer: C

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