Question 1

Which two statements are correct regarding Daily Extracts in Oracle Field Service Cloud (OFSC)?

Options :

A : When new custom properties are configured within OFSC, they are automatically added to the appropriate configured Daily Extract files.

B : Daily Extract files are accessible for download either via API, via SFTP or manually through the Outbound Integration Channels screenO OFSC.

C : If using an overnight shift, the Daily Extracts for the previous day will be available only after the overnight period configured on the Business Rules screen has passed

D : Daily Extracts can be configured to be available in either XML, CSV or HTML format.

E : The Daily Extract files can be configured to include, exclude and/or arrange the order of corresponding fields and custom properties.

Answer: A,D

Question 2

A customer is planning on managing as many of their Oracle Field Service Cloud (OFSC) configurationelements as possible via the Metadata REST API.Which three objects can be both retrieved and created/modified via the Metadata API?

Options :

A : Capacity Areas

B : Applications

C : Capacity Categories

D : Organizations

E : Properties

Answer: A,B,C

Question 3

Identify three examples of how filters are utilized within Oracle Field Service Cloud.

Options :

A : Define activity and/or resource assignment preferences within Routing Plans.

B : Display only certain users within the Users screen.

C : Restrict the number of activities that appear on resources' routes.

D : Display only certain resources within the Daily view.

E : Display only certain activities or resources within the List View.

Answer: A,D,E

Question 4

Which two statements are correct regarding the characteristics of an SLA window?

Options :

A : An SLA window indicates when an activity should be completed.

B : An SLA window indicates how long an activity should take to complete.

C : An SLA window indicates that there is enough time available within it to perform an activity.

D : An SLA window indicates when an activity should start.

Answer: A,D

Question 5

A company wants its technicians to be able to look for and pick up activities within a 10-mile radius of theircurrent location. .What configuration setting is required to support this 10-mile restriction?

Options :

A : Set the 'Nearby Radius' parameter on the Business Rules screen to 10 miles.

B : Set the 'Center Point Home Zone' radius in the routing plan to 10 miles.

C : Enable the technicians to select 'Show Resource Location on the Map' option in their Map views, with a 10-mile filter selection.

D : Create an activity filter with the condition: 'Radius = 10' and enable technicians to apply that filter to their Activity Lists.

Answer: C

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