Question 1

A customer wants to create a message scenario that, when launched, sends an email to the address of theimmediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC)organizational hierarchy.Which describes the correct message scenario configuration to support this requirement?

Options :

A : In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel: 'Email1.

B : In the Step Info section of the message scenario, select Recipient: 'Customer', Delivery Channel: 'Email'.

C : In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel 'Email'.

D : In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel: 'Email'; In the Message Pattern section, enter the resource-s email address property label.

Answer: A

Question 2

Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?

Options :

A : A given launch condition can be assigned to multiple message scenarios simultaneously.

B : A given launch condition can only be assigned to one message scenario at a time.

C : A given message scenario can only include one launch condition at a time.

D : A given message scenario can include multiple launch conditions simultaneously.

Answer: B,D

Question 3

Which two statements are correct regarding the characteristics of an SLA window?

Options :

A : An SLA window indicates when an activity should be completed.

B : An SLA window indicates how long an activity should take to complete.

C : An SLA window indicates that there is enough time available within it to perform an activity.

D : An SLA window indicates when an activity should start.

Answer: A,D

Question 4

Which two default attributes serve as stand-alone keys for work zones?

Options :

A : Service Code

B : Completion Code

C : Fault code

D : Zip code

E : Travel area

F : City

Answer: A,D

Question 5

Which option correctly describes the Time Limit setting within a routing plan?

Options :

A : A routing plan will be stopped once its runtime duration reaches the Time Limit.

B : A recurrent routing plan will no longer run if the current time has exceeded the Time Limit configured for the plan.

C : No routing plans, assigned to a given bucket, will run if the current time has exceeded the Time Limit.

D : The Time Limit setting controls whether overtime is allowed for the routing plan.

Answer: A