Question 1

Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified. Which step must you take to solve this issue?

Options :

A : Go to Configuration > Business Rules and modify the Capacity intervals.

B : Go to Configuration and add a new Capacity Category.

C : Go to Configuration > Capacity Categories and add or edit time slots.

D : Go to Configuration > Display and modify the "Quota Settings".

Answer: D

Question 2

A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.A resource within that bucket - John Smith - has no individual work skills designated on his resource record inOracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.Which statement is correct regarding how routing handles work skill matches in this situation?

Options :

A : Routing will not assign that activity to John Smith due to a soft skills mismatch.

B : Routing will not assign that activity to John Smith due to a work skills mismatch.

C : Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.

D : Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.

Answer: B

Question 3

Identify three examples of how filters are utilized within Oracle Field Service Cloud.

Options :

A : Define activity and/or resource assignment preferences within Routing Plans.

B : Display only certain users within the Users screen.

C : Restrict the number of activities that appear on resources' routes.

D : Display only certain resources within the Daily view.

E : Display only certain activities or resources within the List View.

Answer: A,D,E

Question 4

You have a customer located on the east coast of the US (UTC -5hr, assuming Standard Time). SmartLocation stores the times from incoming coordinates in UTC.To ensure that an external system sending the coordinates addresses the offset between the local time andUTC, which element within a Smart Location API "set_position" request would be correct?

Options :

A : 2017-04-07T14:40:00-0500

B : 2017-04-07T14:40:00Z

C : 2017-04-07T14:40:00ET

D : 2017-04-07T14:40:00-05:00

Answer: C

Question 5

Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?

Options :

A : A given launch condition can be assigned to multiple message scenarios simultaneously.

B : A given launch condition can only be assigned to one message scenario at a time.

C : A given message scenario can only include one launch condition at a time.

D : A given message scenario can include multiple launch conditions simultaneously.

Answer: B,D