Question 1

A customer has found that there are some instances where their technicians have recorded either exceptionallyshort (for example, "one-minute-wonders") or long (for example, they forgot to set the status to "complete")activity durations.Given the importance of accurate data in a time-based self-learning system, which two constraints are in placeand can be modified to ensure that outlier circumstances such as these do not affect future activity durationestimations?

Options :

A : "Minimum relevant duration time in minutes" and "Maximum relevant duration time in minutes"

B : "Personalize the estimation of activity duration" and "Initial ratio of activity duration"

C : "Lower limit for personal ratio to calculate duration" and "Upper limit for personal ratio to calculate duration"

D : "Minimum relevant travel time in minutes" and "Maximum relevant travel time in minutes"

Answer: A,B

Question 2

A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.A resource within that bucket - John Smith - has no individual work skills designated on his resource record inOracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.Which statement is correct regarding how routing handles work skill matches in this situation?

Options :

A : Routing will not assign that activity to John Smith due to a soft skills mismatch.

B : Routing will not assign that activity to John Smith due to a work skills mismatch.

C : Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.

D : Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.

Answer: B

Question 3

Which two statements are correct regarding Daily Extracts in Oracle Field Service Cloud (OFSC)?

Options :

A : When new custom properties are configured within OFSC, they are automatically added to the appropriate configured Daily Extract files.

B : Daily Extract files are accessible for download either via API, via SFTP or manually through the Outbound Integration Channels screenO OFSC.

C : If using an overnight shift, the Daily Extracts for the previous day will be available only after the overnight period configured on the Business Rules screen has passed

D : Daily Extracts can be configured to be available in either XML, CSV or HTML format.

E : The Daily Extract files can be configured to include, exclude and/or arrange the order of corresponding fields and custom properties.

Answer: A,D

Question 4

Which two default attributes serve as stand-alone keys for work zones?

Options :

A : Service Code

B : Completion Code

C : Fault code

D : Zip code

E : Travel area

F : City

Answer: A,D

Question 5

Which option enables a user to enter a value of their choice when creating a filter for use within the OFSC management views?

Options :

A : Ensure that the assigned User Type has read/write access to the Filters configuration screen.

B : Ensure that the filter is listed in the Restrictions and Filters section of the assigned User Type.

C : Select the "Dynamic" option when specifying the filter conditions.

D : Deselect the "Dynamic" option when specifying the filter conditions.

Answer: B

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