Question 1

An activity with an "Installation" work skill exists in a bucket and is ready to be routed.The resource has no work skills designated on his or her record, but qualifies for that activity in all othercategories.How does routing handle the assignment of this activity?

Options :

A : Routing does not assign the activity to the resource and removes all assigned work that exists on that resource.

B : Routing allows the activity to be assigned to that resource.

C : Routing uses the work skill conditions to add the missing "Installation" work skill to the resource before assigning the activity to that resource.

D : Routing fails with a "no resource with required work skills" error.

Answer: C

Question 2

Which option correctly describes the Time Limit setting within a routing plan?

Options :

A : A routing plan will be stopped once its runtime duration reaches the Time Limit.

B : A recurrent routing plan will no longer run if the current time has exceeded the Time Limit configured for the plan.

C : No routing plans, assigned to a given bucket, will run if the current time has exceeded the Time Limit.

D : The Time Limit setting controls whether overtime is allowed for the routing plan.

Answer: A

Question 3

A customer has a requirement that as part of the process of a resource completing an activity, a report in .PDFformat containing the activity completion details be generated automatically.How can this be correctly achieved?

Options :

A : Configure the custom report within a Dashboard and retrieve it via the Core API at the time of activity completion.

B : Develop a javascript plug-in to generate the .PDF report at the time of activity completion.

C : Add the 'create_report' action to the 'End Activity' screen context and configure it to generate in .PDF format.

D : Add the custom report to a Dashboard in OFSC, where it can be scheduled and downloaded.

Answer: A

Question 4

A customer is using the following within the "get_capacity" request of the SOAP Capacity API2017-05-102017-05-15generalGiven the body of the request, which statement is true regarding the dates that will be returned in the response?

Options :

A : The customer will obtain results for dates May 10th and May 15th.

B : The customer will obtain results for dates between May 10th and May 15th, both inclusive.

C : Only if there is quota available, the customer will obtain results for dates between May 10th and May 15th.

D : The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.

Answer: A

Question 5

Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.What are the two main steps that must be taken as part of the integration process to allow Oracle KnowledgeAdvanced Cloud content to be accessed from the OFSC application?

Options :

A : The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.

B : The administrator must configure the Oracle Knowledge access settings in OFSC.

C : The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.

D : Field personnel must be assigned Service Cloud access via the Service Portal interface.

E : The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.

Answer: B,C