Question 1

A customer has requested an interview that will create an incident in Service Cloud along with a number of tasks (linked to the incident).From a data mapping perspective at the entity level, how can this be achieved with the minimum number of steps?

Options :

A : Do not map the global entity. Create entities for both the task and incident objects and map these to the corresponding objects in Service Cloud.

B : Create a relationship between Tasks and Incidents in Service Cloud, map the global entity to the Task object and create a child entity for the Incident.

C : Map the global entity to the Task object and create an entity for the Incident object. Map the child entity to the Incident object in Service Cloud.

D : Map the global entity to the Incident object and create an entity for Task object. Map the child entity to the Task object in Service Cloud.

Answer: C

Question 2

Assuming ''the customer's discount threshold'' is an existing currency attribute, which two changes should you make to the rule for it to pass Validation?

Options :

A : Insert quotation marks around ''uncertain''.

B : Change ''otherwise'' to OPM -- conclusion style.

C : Change ''the customer-s discount threshold'' to ''the customer-s discount threshold is''.

D : Swap column 1 and column 2.

E : Remove the $ sign.

F : Change ''The customer is a silver member'' to OPM -- level 1 style.

G : Change ''the customer-s discount threshold'' to ''the customer-s discount threshold =''.

Answer: A,D

Question 3

Which two statements are correct for a Policy Automation project team?

Options :

A : It is common for the rule author to be the lead tester.

B : Subject matter experts may advise on policy interpretation, but they should not write the Policy Automation rules.

C : It is common for the rule author to create the interview screens.

D : The primary user of Policy Modeling on a project should be the technical developer.

E : Policy Automation projects must have multiple rule authors.

F : Policy Automation project teams typically include both technical and nontechnical roles.

Answer: A,C

Question 4

What is the purpose of an interview goal?

Options :

A : to ensure that all necessary data needed to display an explanation has been collected

B : to test the policy model

C : to collect data on why the end user is using the interview

D : to identify the top-level attributes in the policy model

E : to drive which screens should be displayed in the interview

Answer: C

Question 5

Which three options will result in an error due to incorrect use of grouping operators?

Options :

A :

B :

C :

D :

E :

F :

Answer: A,C