Question 1

You are not able to initiate a bankruptcy request at the customer site level on behalf of a customer.Which two conditions are failing? (Choose two.

Options :

A : Preferences must be enabled and Enable Bankruptcy must be set to Yes for the customer.

B : The Collections Administrator creates a bankruptcy request in the Customer Relationship Management (CRM) application and a collector should have the Collection Manager and Customer Profile Administrator roles assigned.

C : Preferences must be enabled and Enable Bankruptcy must be set to Yes in Manage Collections Preferences in the Functional Setup Manager for Advanced Collections.

D : The Collections Manager creates a bankruptcy request in the Customer Relationship Management (CRM) application and a collector should be configured as a resource.

E : Bankruptcy must be applied at the customer level, which includes all transactions at the customer, account, and Site levels.

F : The customer does not have the default strategy and default collector assigned at the customer account and site level.

Answer: B,C

Question 2

When entering the Customer import upload spreadsheet, which two columns, if populated with *NULL will remove the existing values on loading?

Options :

A : First Review Date

B : Credit Review Cycle

C : Order line Credit Limit

D : Credit Limit

Answer: A,B

Question 3

Which two statements are true regarding the Promise to Pay feature in the Collections application?

Options :

A : Mass promise to pay amounts automatically become partial payments.

B : You cannot cancel a promise made in error if it is before the promise due date.

C : Promise information is updated by scheduling the Promise Reconciliation process.

D : You can cancel a promise made in error if it is before the promise due date.

Answer: A

Question 4

Which configuration step is required for processing Collections disputes?

Options :

A : Define Aging Method to be used with disputed transactions.

B : Define Dispute Thresholds in Collections Preferences.

C : Set ''Send Dispute Notice'' Option to ''Yes'' in Collections Preferences.

D : Define a ''Collections'' Approval Group as well as a ''Billing'' Approval Group in the BMP Worklist.

Answer: B

Question 5

Which two statements are true when you are using the Intercompany Reconciliation Process? (Choose two.)

Options :

A : The Transaction Summary Report shows only transactions with a status of received.

B : The Clearing Company Balancing Lines appear in the Intercompany Reconciliation Summary Report.

C : The Reconciliation Period Summary Report shows the intercompany receivable and the intercompany payable lines generated by the intercompany balancing feature.

D : The ledger balancing lines are generated when the primary balancing segment value is in balance but either the second balancing segment or the third balancing segment is out of balance.

E : You need to submit the Extract Intercompany Reconciliation Data job.

Answer: C,D