Question 1

A technician is assigned to offboard a user. Which of the following are common tasks on an offboarding checklist? (Choose two.)

Options :

A : Quarantine the hard drive in the user's laptop.

B : Deactivate the user's key fobs for door access.

C : Purge all PII associated with the user.

D : Suspend the user's email account.

E : Turn off the network ports underneath the user's desk.

F : Add the MAC address of the user's computer to a blocklist.

Answer: B,D

Question 2

A user frequently misplaces their Windows laptop and is concerned about it being stolen. The user would like additional security controls on their laptop. Which of the following is a built-in technology that a technician can use to enable full drive encryption?

Options :

A : Active Directory

B : New Technology File System

C : Encrypting File System

D : BitLocker

Answer: D

Question 3

A user is unable to upload files to the corporate servers from their mobile phone when outside the office, but uploading files works without issue in the office. The user saw an error notification but dismissed it. Which of the following should a technician do to determine the root cause?

Options :

A : Check the data usage limit

B : Enable airplane mode

C : Verify the last device reboot

D : Enable Bluetooth connectivity

Answer: A

Question 4

A company executive is currently attending a major music festival with a large number of attendees and is having trouble accessing a work email account. The email application is not downloading emails and also appears to become stuck during connection attempts. Which of the following is most likely causing the disruption?

Options :

A : The phone has no storage space available.

B : Company firewalls are configured to block remote access to email resources.

C : Too many devices in the same area are trying to connect to the mobile network.

D : The festival organizer prohibits internet usage during the event and has blocked the internet signal

Answer: C

Question 5

A technician needs to map a shared drive from a command-line interface. Which of the following commands should the technician use?

Options :

A : pathping

B : nslookup

C : net use

D : tracert

Answer: C