Question 1

A help desk technician needs to remove RAM from retired workstations and upgrade other workstations that have applications that use more memory with this RAM. Which of the following actions would the technician most likely take?

Options :

A : Demagnetize memory for security.

B : Use antistatic bags for storage and transport.

C : Plug in the power supply to ground each workstation.

D : Install memory in identical pairs.

Answer: B

Question 2

Which of the following provides information to employees, such as permitted activities when using the organization's resources?

Options :

A : AUP

B : MNDA

C : DRM

D : EULA

Answer: A

Question 3

A user is unable to upload files to the corporate servers from their mobile phone when outside the office, but uploading files works without issue in the office. The user saw an error notification but dismissed it. Which of the following should a technician do to determine the root cause?

Options :

A : Check the data usage limit

B : Enable airplane mode

C : Verify the last device reboot

D : Enable Bluetooth connectivity

Answer: A

Question 4

A technician needs to disable guest log-ins on domain-joined desktop machines. Which of the following should the technician use?

Options :

A : Group Policy

B : Firewall

C : Microsoft Management Control

D : MSConfig

Answer: A

Question 5

Various alerts on a user's Windows 11 laptop are continually interrupting the user during videoconference calls. Which of the following should a support technician recommend to best solve the issue?

Options :

A : Use multiple sound output devices for the various source applications

B : Disable all notifications in different applications in the order they appear

C : Configure the Sounds option in Control Panel to be set to No Sounds

D : Set Windows Notifications settings to Do Not Disturb

Answer: D