Question 1

What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express Standard deployment?

Options :

A : 150

B : 200

C : 300

D : 400

Answer: C

Question 2

Where are CTI route points added or configured for Cisco Unified Contact Center Express?

Options :

A : Cisco Unified Contact Center Express Media Subsystem

B : Cisco Unified CallManager Device Configuration

C : Cisco Unified Contact Center Express Directory

D : Cisco Supervisor Desktop

E : Cisco CRS Administration, JTAPI Trigger Creation

Answer: A

Question 3

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

Options :

A : Longest available

B : Least skilled

C : Most handled contacts

D : Most skilled

E : random

Answer: A,D

Question 4

In a Cisco Unified Contact Center Express application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?

Options :

A : Create Container Prompt

B : Create Generated Prompt

C : Create Language Prompt

D : Create Conditional Prompt

Answer: B

Question 5

Which option enables you to monitor previous agent seat license usage?

Options :

A : traffic analysis historical report

B : port and agent seat utilization historical report in Cisco Unified Intelligence Center

C : port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

D : overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

Answer: B