Question 1

A customer purchases 200 Cisco Unified Center Express Premium agent seats in order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?

Options :

A : a router

B : a gateway

C : 30 outbound IVR ports

D : 30 agent seats

E : 15 agent seats

Answer: B,C

Question 2

Which step library is included in the license for Cisco Unified Contact Center Express Standard?

Options :

A : ICM steps

B : email steps

C : document steps

D : database steps

Answer: C

Question 3

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

Options :

A : Longest available

B : Least skilled

C : Most handled contacts

D : Most skilled

E : random

Answer: A,D

Question 4

In a Cisco Unified Contact Center Express application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?

Options :

A : Create Container Prompt

B : Create Generated Prompt

C : Create Language Prompt

D : Create Conditional Prompt

Answer: B

Question 5

Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)

Options :

A : Delete a resource group.

B : Remove a skill from a CSQ.

C : Modify the skill competence level of an agent.

D : Create a resource

E : Delete a skill

Answer: B,C