Question 1

Which step library is included in the license for Cisco Unified Contact Center Express Standard?

Options :

A : ICM steps

B : email steps

C : document steps

D : database steps

Answer: C

Question 2

Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)

Options :

A : Delete a resource group.

B : Remove a skill from a CSQ.

C : Modify the skill competence level of an agent.

D : Create a resource

E : Delete a skill

Answer: B,C

Question 3

What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express Standard deployment?

Options :

A : 150

B : 200

C : 300

D : 400

Answer: C

Question 4

Which option enables you to monitor previous agent seat license usage?

Options :

A : traffic analysis historical report

B : port and agent seat utilization historical report in Cisco Unified Intelligence Center

C : port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

D : overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

Answer: B

Question 5

Which option enables you to monitor previous agent seat license usage?

Options :

A : traffic analysis historical report

B : port and agent seat utilization historical report in Cisco Unified Intelligence Center

C : port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

D : overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

Answer: B