Question 1

What is referred to as a switch leg on CVP?

Options :

A : Script request from CVP to UCCE/PCCE

B : Ingress SIP call leg from Ingress gateway to CVP

C : Ringtone call from CVP to WB

D : Agent call initiated by CVP

Answer: B

Question 2

What are two descriptions of permissions for a CUIC user or administrator? (Choose two.)

Options :

A :

The initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users.

B :

After new super users are added to the Administration console, the super user initially created during installation can be deleted.

C : Any user assigned to the System Application User can access the administration console.

D :

All of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP.

E :

The super users can manage the CUIC system like Cluster Configuration. Control Center, and Tools from any server nodes.

Answer: A,D

Question 3

What are two usages for Call Studio Database lookup? (Choose two.)

Options :

A : Account Type

B : Play media

C : Get Digit

D : Claim Number

E : Dialtone

Answer: A,D

Question 4

A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)

Options :

A : 15 agent seats

B : router

C : 30 outbound IVR ports

D : gateway

Answer: C,D

Question 5

What is the purpose of a small company using a protocol analyzer utility to capture network traffic on the network segments where the company is considering a network upgrade?

Options :

A : to capture the Internet connection bandwidth requirement

B : to identify the source and destination of local network traffic

C : to establish a baseline for security analysis after the network is upgraded

D : to document and analyze network traffic requirements on each network segment

Answer: D