Question 1

What BEST describes the purpose of analyzing risk?

Options :

A : To assess impact and urgency

B : To assess impact and probability

C : To review remediation planning

D : To review transition planning

Answer: B

Question 2

Which of the following is the BEST description of a service-based service level agreement (SLA)?

Options :

A : The SLA covers one service, for all the customers of that service

B : The SLA covers an individual customer group for all services they use

C : An SLA that covers all customers for all services

D : An SLA for a service with no customers

Answer: A

Question 3

What BEST defines roles and responsibilities in relation to process and activities?

Options :

A : Human resource model

B : Configuration baseline

C : Service model

D : RACI matrix

Answer: D

Question 4

What is a characteristic of a process?

Options :

A : It requires a specific tool

B : It is performance driven and measurable

C : It provides generic technical skills and resources

D : It does not react to a specific trigger

Answer: B

Question 5

How many people should be accountable for a process as defined in the RACI model?

Options :

A : As many as necessary to complete the activity

B : Only one - the process owner

C : Two - the process owner and the process enactor

D : Only one - the process architect

Answer: B