Question 1

What should the IT service continuity process primarily support?

Options :

A : Critical IT processes

B : All the services in the service portfolio

C : Business continuity strategy

D : Mission critical services at peak business periods

Answer: C

Question 2

Which process is responsible for controlling, recording and reporting on the relationships between

components of the IT infrastructure?

Options :

A : Service level management

B : Change management

C : Incident management

D : Service asset and configuration management

Answer: D

Question 3

Which one of the following does service metrics measure?

Options :

A : Functions

B : Maturity and cost

C : The end-to-end service

D : Infrastructure availability

Answer: C

Question 4

Which describes a proactive trigger for problem management?

Options :

A : Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident

B :

Analysis of an incident by a technical support group which reveals that an underlying problem exists,

or is likely to exist

C : Suspicion or detection of a cause of one or more incidents by the service desk

D : Trending of historical incident records to identify one or more underlying causes

Answer: D

Question 5

What BEST describes the purpose of analyzing risk?

Options :

A : To assess impact and urgency

B : To assess impact and probability

C : To review remediation planning

D : To review transition planning

Answer: B

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