Question 1

Which Customer Success activity is critical from the supplier perspective?

Options :

A : ensuring the customer has a success plan and is achieving each milestone in a timely manner

B : listening carefully to the customer-s feedback and taking actions so the company-s solutions can be improved

C : driving full adoption of the company-s technology across all supported solutions

D : identifying opportunities for sales expansion

Answer: A

Question 2

Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

Options :

A : number of incidents reported or number of compliance issues

B : customer and employee feedback

C : increase in new subscribers or increase in end users

D : number of activities completed or increase in direct time

E : reduction in headcount or operational support costs

Answer: D

Question 3

Which statement is the most accurate description of the Health Index?

Options :

A : a tool for service providers to determine what stage of the lifecycle to offering training solutions

B : an ongoing measurement of customer sentiment

C : a measurement tool for resolving specific product quality issues and adoption barriers

D : an ongoing measurement of several key customer health indicators

Answer: D

Question 4

What are the Cisco and/or Partners Teams/Roles that support the Customer Lifecycle journey?

Options :

A : Sales, Delivery, and Customer Success

B : Delivery, Customer Success, and Renewal

C : Sales, Delivery, Customer Success, and Renewal

Answer: C

Question 5

Which statement best describes an Accelerator?

Options :

A : An on-call service for customer support

B : A one-on-one deep dive on network issues

C : A one-on-one coaching engagement covering specific use cases

D : A hosted one-to-many educational webinar with live expert Q and A

Answer: C