Question 1

What is the Cisco Services Partner Program (CSPP) objective?

Options :

A : maximizes Cisco-s profits by requiring partners to sell only Cisco-branded services

B : allows the partner to focus on recurring revenue while earning performance-based incentives

C : eliminates all barriers throughout the customer lifecycle

D : trains partners to develop and sell their own independent services without any backing from Cisco

Answer: B

Question 2

What are the four categories of involvement in the RACI model?

Options :

A : Responsible, Aware, Concerned, Interested

B : Responsible, Accountable, Concerned, Informed

C : Responsible, Accountable, Consulted, Informed

D : Realistic, Anonymous, Confused, Inspired

Answer: C

Question 3

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

Options :

A : financial gap

B : capability gap

C : organizational gap

D : consumption gap

Answer: D

Question 4

The Customer Success Manager works closely with the customer to identify the desired business outcomes and together agree on milestones and KPIs.

Options :

A : TRUE

B : FALSE

Answer: A

Question 5

Which action can a Renewals Manager take to drive value in the account?

Options :

A : Removing adopt on barriers.

B : Def ne the account forecast.

C : Manage and mitigate renewal risk.

D : Align partners on training.

Answer: C