Question 1

Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

Options :

A : training surveys

B : risk management

C : telemetry

D : health score

E : help desk data

Answer: C,D

Question 2

Which approach should be applied when renewing a quote?

Options :

A : Product led approach

B : Solutions led approach

C : Reward led approach

D : Concerns led approach

Answer: B

Question 3

Which services are contained in the CX portfolio?

Options :

A : Support Services, Business Critical Services, Professional Services and Managed Services

B : Support Services, Business Critical Services and Professional Services

C : Support Services and Business Critical Services

D :

Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services

Answer: D

Question 4

Which activity in the customer lifecycle is owned by Customer Success?

Options :

A : Align

B : Optimize

C : Evaluate

D : Select

Answer: B

Question 5

Which action can a Renewals Manager take to drive value in the account?

Options :

A : Removing adopt on barriers.

B : Def ne the account forecast.

C : Manage and mitigate renewal risk.

D : Align partners on training.

Answer: C