Question 1

Which adoption barrier results from failing to identify key stakeholders?

Options :

A : lack of resources

B : missing value of product roadmap

C : additional training requirements

D : fragmented purchase

Answer: A

Question 2

What option lists the three core operational elements of all business?

Options :

A : People, Process, Technology

B : Critical Success Factors, Strategies, Buildings

C : Technology, People, QSRs

D : People, Process, Programs

Answer: A

Question 3

How does Cisco define AT R?

Options :

A : Contracts/subscriptions that are available to renew.

B : ATR is the sum of RR and iARR, minus the attrition rate.

C : Any customer agreement where attrition has been an issue.

D : Contracts/subscriptions that have attrition terms revoked.

Answer: A

Question 4

What is the Cisco Services Partner Program (CSPP) objective?

Options :

A : maximizes Cisco-s profits by requiring partners to sell only Cisco-branded services

B : allows the partner to focus on recurring revenue while earning performance-based incentives

C : eliminates all barriers throughout the customer lifecycle

D : trains partners to develop and sell their own independent services without any backing from Cisco

Answer: B

Question 5

What is a financial implication of churn?

Options :

A : reduced product utilization

B : loss of revenue

C : contract expansion

D : increased production

Answer: B