Question 1

Which statement best describes an Accelerator?

Options :

A : An on-call service for customer support

B : A one-on-one deep dive on network issues

C : A one-on-one coaching engagement covering specific use cases

D : A hosted one-to-many educational webinar with live expert Q and A

Answer: C

Question 2

What is the Cisco Services Partner Program (CSPP) objective?

Options :

A : maximizes Cisco-s profits by requiring partners to sell only Cisco-branded services

B : allows the partner to focus on recurring revenue while earning performance-based incentives

C : eliminates all barriers throughout the customer lifecycle

D : trains partners to develop and sell their own independent services without any backing from Cisco

Answer: B

Question 3

The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company’s success? (Choose two.)

Options :

A : time to market

B : credibility

C : business growth

D : cost efficiency

E : sustainability

Answer: D,E

Question 4

Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

Options :

A : training surveys

B : risk management

C : telemetry

D : health score

E : help desk data

Answer: C,D

Question 5

What is a financial implication of churn?

Options :

A : reduced product utilization

B : loss of revenue

C : contract expansion

D : increased production

Answer: B