Question 1

What is the purpose of targeted use cases?

Options :

A : They define how a solution is applied to enable a desired outcome

B : They provide customers with ways to take advantage of additional features

C : They highlight the product differentiation from a competitor

D : They function without the purchase of additional services

Answer: A

Question 2

The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

Options :

A : Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals

B : Have the CSM define how value should be measured at the end of the contract period

C : Adopt a lifecycle approach with a proactive review of service performance against KPIs

D : Have the CIO define a clear IT strategy and implement the suggestions immediately

Answer: B

Question 3

Which statement best describes the Success Plan?

Options :

A : a document capturing a comprehensive view of all customer health scores

B : a tool for report ng actions to management

C : a shareable document that captures all account activities

D : the blueprint for account teams to achieve customer success

Answer: B

Question 4

Which of the following is not a common focus of Health Index measurement?

Options :

A : Net promoter score

B : Total bookings with customer

C : Number of competitors in the account

D : Product utilization

Answer: C

Question 5

What is the ATR on a $10,000, one-year, recurring-revenue contract? (Choose the best answer.)

Options :

A : $1,200

B : $10,000 divided by 12

C : $10,000

D : 10% of $10,000

Answer: B