Question 1

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged insimultaneously?

Options :

A : System-Parameters Security

B : Special System Parameters

C : System-Parameters Customer-Options

D : Feature-Related System Parameters

Answer: C

Question 2

If an agent has the skills to handle one call:Call 1, with priority 3 that is queued for 10 minutes with skill level 5Call 2, with priority 3 that is queued for 15 minutes with skill level 10Call 3, with priority 5 that is queued for 15 minutes with skill level 15Call 4, with priority 1 that is queued for 15 minutes with skill level 15Under the skill level handling preference, which of the calls will the agent handle first?

Options :

A : Call 1

B : Call 2

C : Call 3

D : Call 4

Answer: D

Question 3

Which component provides audio support in Avaya Aura® Call Center Elite?

Options :

A : Communication Manager

B : Avaya Aura® Media Server

C : S8300 Server Blade

Answer: B

Question 4

Which two statements describe why the agent’s state would be designated as ‘OTHER’ in a non-EASenvironment? (Choose two.)

Options :

A : The agents are on calls from another split.

B : The agents are on outgoing calls.

C : The agents are dialing a number to place a call or activate a feature.

D : An ACD call is ringing at their telephone.

E : The agents have pressed their aux work button.

Answer: C,D

Question 5

What are three capabilities of Avaya Aura® Media Server? (Choose three.)

Options :

A : High Availability

B : TDM interfaces for digital and analog stations and trunks

C : Virtualization

D : Can be shared with multiple CM’s

E : Has the capacity of up to 1000 AAMS

Answer: A,C,D