Question 1

To improve call handling and agent productivity, you set up a vector using Look Ahead Interflow to check if theremote site can accept a call, and has an agent available. You only want to interflow calls that are at the toptwo positions of the queue.Which command would be entered in the vector to accomplish this?

Options :

A : route-to number 9581234 with cov y if interflow-gpos>=2

B : route-to number 9581234 with cov n if interflow-gpos<2

C : route-to number 9581234 with cov n if interflow-gpos<=2

D : route-to number 9581234 with cov y if interflow-gpos=2

Answer: C

Question 2

Which two parameters must be configured to allow Service Observing while off site? (Choose two.)

Options :

A : Service Observing Listen Only Access Code

B : COR – Restriction Override set to all

C : Telecommuter

D : Service Observing (Remote/By FAC)

Answer: A,D

Question 3

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged insimultaneously?

Options :

A : System-Parameters Security

B : Special System Parameters

C : System-Parameters Customer-Options

D : Feature-Related System Parameters

Answer: C

Question 4

When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which threefeatures are added? (Choosethree.)

Options :

A : Service Level Maximizer

B : Business Advocate

C : Hunt Group

D : Call Management System (CMS)

E : Expert Agent Selection (EAS)

Answer: A,B

Question 5

Which vector object can replace the Time of Day (TOD) global Vector Variable?

Options :

A : Vector Routing Table

B : Business Schedule Table

C : Service Hours Table

D : Policy Routing Table

Answer: C