We offer the latest 73920T practice test designed for free and effective online AXP On-Prem (formerly Avaya Aura CC Elite) Implementation Online Test certification preparation. It's a simulation of the real 73920T exam experience, built to help you understand the structure, complexity, and topics you'll face on exam day.
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered byagents. These call types will be defined by the customer.Which call center feature can the customer use to track their defined call types?
When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which threefeatures are added? (Choosethree.)
What are three capabilities of Avaya Aura® Media Server? (Choose three.)
Which two parameters must be configured to allow Service Observing while off site? (Choose two.)
If an agent has the skills to handle one call:Call 1, with priority 3 that is queued for 10 minutes with skill level 5Call 2, with priority 3 that is queued for 15 minutes with skill level 10Call 3, with priority 5 that is queued for 15 minutes with skill level 15Call 4, with priority 1 that is queued for 15 minutes with skill level 15Under the skill level handling preference, which of the calls will the agent handle first?
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