Exam Code: 74920T
Exam Questions: 85
AXP On-Prem (formerly Aura Call Center Elite) Support Online Test
Updated: 25 Nov, 2025
Viewing Page : 1 - 9
Practicing : 1 - 5 of 85 Questions
Question 1

What mustbe administered In the route pattern for a multi-site Best Service(Services Routing (HSR) application?

Options :
Answer: D

Question 2

7492-X-page36-image4Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?

Options :
Answer: A

Question 3

You are asked to resolve an Issue with little information except that there are reports of calls beingdisconnected and calls in queue not receiving announcements. When you check the display events In theCommunication Manager (CM) there are several events that need to be researched.Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

Options :
Answer: B

Question 4

If your software is not working, what is the best practiceto determine how to fix the concern?

Options :
Answer: B

Question 5

Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

Options :
Answer: D

Viewing Page : 1 - 9
Practicing : 1 - 5 of 85 Questions

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