Question 1

7492-X-page36-image4 Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?

Options :

A : 876549432

B : 3876

C : 9432

D : 87654

Answer: A

Question 2

You are asked to resolve an Issue with little information except that there are reports of calls beingdisconnected and calls in queue not receiving announcements. When you check the display events In theCommunication Manager (CM) there are several events that need to be researched.Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

Options :

A : Use the Event Type column.

B : Use the Event Data 1.

C : Use the Event Data 2

D : Use the Event Description.

Answer: B

Question 3

How can an installer identify if a customer has the Call Center Elite package?

Options :

A : Check the System-Parameters Customer-Options Form and look for the "Call Center Elite" field.

B : Check the Feature-Related System Parameters and look for the "Call Center Elite" field.

C : Check the System-Parameters Customer-Options Form and look for the "EAS" field.

D : Check the System-Parameters Customer-Options Form and look for the "Vectoring (3-0 Enhanced)field.

Answer: C

Question 4

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

Options :

A : It enables routing of calls to the agent that is most idle.

B : It dynamically matches a customer to an optimal agent.

C : It provides conditional routing of calls to agent queues.

D : It allows for dynamic reporting of call center activities in custom methods.

E : It uses advanced algorithms to efficiently route calls to agents.

Answer: A,B

Question 5

A customer uses the quick installer to install the core applications for their Call Center Elite Multichannelsystem.Which three core server applications require manual configuration during the installation process? (Choosethree.)

Options :

A : Media Director

B : Call Routing Server

C : Interaction Data Server

D : Web Chat for IIS

E : Email Media Store

Answer: A,B,C