Question 1

If your software is not working, what is the best practiceto determine how to fix the concern?

Options :

A : Do a root cause analysis and gather information to solve the problem to prevent future Issues.

B : Use the nine disciplines associatedwith troubleshooting to identify and describe the problem.

C : The ability to get the software running immediately will solve all business needs.

D : Monitor logs and alerts for Information for a few months to determine the problem.

Answer: B

Question 2

What mustbe administered In the route pattern for a multi-site Best Service(Services Routing (HSR) application?

Options :

A : The trunk group must be H.323.

B : The FRL settings do not apply to HSR.

C : Set TSC to y and set CA-TSC to "as needed".

D : The ISDN parameters "QSIG/ETSI TSC Extension" can be left blank.

Answer: D

Question 3

When viewing TTrace Process Output, which two statements are true about the output windows? (Choosetwo.)

Options :

A : the title bar of the output window shows the date and time

B : the title bar of the output window shows the process name, the host name, and the process ID

C : the system displays outputs with the newest at the bottom of the display

D : the system displays outputs at the top of the display

E : the window shows the last 1000 lines of the log file

Answer: B,C

Question 4

You are asked to resolve an Issue with little information except that there are reports of calls beingdisconnected and calls in queue not receiving announcements. When you check the display events In theCommunication Manager (CM) there are several events that need to be researched.Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

Options :

A : Use the Event Type column.

B : Use the Event Data 1.

C : Use the Event Data 2

D : Use the Event Description.

Answer: B

Question 5

A customer uses the quick installer to install the core applications for their Call Center Elite Multichannelsystem.Which three core server applications require manual configuration during the installation process? (Choosethree.)

Options :

A : Media Director

B : Call Routing Server

C : Interaction Data Server

D : Web Chat for IIS

E : Email Media Store

Answer: A,B,C

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