Question 1

Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

Options :

A : Network Call Deflection

B : Network Call Transfer

C : Look-Ahead Interflow

D : Enhanced Look-Ahead Interflow

Answer: D

Question 2

When viewing TTrace Process Output, which two statements are true about the output windows? (Choosetwo.)

Options :

A : the title bar of the output window shows the date and time

B : the title bar of the output window shows the process name, the host name, and the process ID

C : the system displays outputs with the newest at the bottom of the display

D : the system displays outputs at the top of the display

E : the window shows the last 1000 lines of the log file

Answer: B,C

Question 3

Refer to the exhibit. 7492-X-page36-image6 Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1at 10:00?

Options :

A : The call will be routes to 2048

B : The call will queue to skill 1

C : The call will be disconnected

D : The call will be routed to 2049

Answer: C

Question 4

You are asked to resolve an Issue with little information except that there are reports of calls beingdisconnected and calls in queue not receiving announcements. When you check the display events In theCommunication Manager (CM) there are several events that need to be researched.Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

Options :

A : Use the Event Type column.

B : Use the Event Data 1.

C : Use the Event Data 2

D : Use the Event Description.

Answer: B

Question 5

A customer wants to use the TTrace application on their desktop to monitor remote servers.Is this possible?

Options :

A : Yes, the customer can use the TTrace Server, the configuration should be installed on the server and theTTrace console on the client desktop

B : Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop

C : No, the customer must use the TTrace application from another server

D : No, the customer must use the TTrace application on the server where it is running

Answer: B