Question 1

A customer wants to use the TTrace application on their desktop to monitor remote servers.

Is this possible?

Options :

A :

Yes, the customer can use the TTrace Server, the configuration should be installed on the server and the

TTrace console on the client desktop

B : Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop

C : No, the customer must use the TTrace application from another server

D :

No, the customer must use the TTrace application on the server where it is running

Answer: B

Question 2

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1

at 10:00?

Options :

A :

The call will be routes to 2048

B : The call will queue to skill 1

C : The call will be disconnected

D : The call will be routed to 2049

Answer: C

Question 3

7492-X-page36-image4

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?

Options :

A : 876549432

B : 3876

C : 9432

D : 87654

Answer: A

Question 4

A customer uses the quick installer to install the core applications for their Call Center Elite Multichannel

system.

Which three core server applications require manual configuration during the installation process? (Choose

three.)

Options :

A : Media Director

B : Call Routing Server

C :

Interaction Data Server

D : Web Chat for IIS

E : Email Media Store

Answer: A,B,C

Question 5

When viewing TTrace Process Output, which two statements are true about the output windows? (Choose

two.)

Options :

A : the title bar of the output window shows the date and time

B : the title bar of the output window shows the process name, the host name, and the process ID

C : the system displays outputs with the newest at the bottom of the display

D : the system displays outputs at the top of the display

E : the window shows the last 1000 lines of the log file

Answer: B,C

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