Question 1

A customer wants all users to import their Outlook contacts into their one-X Portal personal directories. What is the recommended way for users to achieve this?

Options :

A : Notify the customer that this is not a recommended practice.

B : Use a .csv format to import the Outlook contacts.

C : Add each Outlook contact individually to the personal directory.

D : Copy and paste all contacts from Outlook into the personal directory.

Answer: B

Question 2

Which IP Office 500 V2 base card provides support for both Analogue and Digital telephony, and also provides the capability to add additional trunk interfaces?

Options :

A : the Combination card

B : the VCM Card

C : the TCM8 Card

D : the Base Carrier Card

Answer: A

Question 3

Select the two valid methods for sending voicemails to email using Voicemail Pro:

Options :

A : TAPI and SMTP

B : SNMP and MAPI

C : Outlook and SNMP

D : TAPI and Outlook

E : SMTP and MAPI

Answer: B,E

Question 4

Which three licenses can support the Avaya Equinox® client without the additional need for a softphone? (Select three.)

Options :

A : Basic User

B : Teleworker

C : Power User

D : Remote Worker

E : Office Worker

F : Receptionist

Answer: B,D,F

Question 5

If calls into IP500 V2 are not ringing to the expected user, which statement accurately describes how to validate call routing?

Options :

A : Use the System Status Application (SSA) to see the user to which the call is ringing.

B : Use Customer Call Status (CCS) to see the user to which the call is ringing.

C : Capture a System Monitor trace and escalate to Avaya for analysis.

D : Wait until the system is idle and place test calls to listen to the ringing phone.

Answer: B