Question 1

Which three licenses can support the Avaya Equinox® client without the additional need for a softphone? (Select three.)

Options :

A : Basic User

B : Teleworker

C : Power User

D : Remote Worker

E : Office Worker

F : Receptionist

Answer: B,D,F

Question 2

A customer reports a delay of 5 seconds in receiving calls over analog trunks on the target phone. What could be the cause of this problem?

Options :

A : Improper configuration of the system Locale.

B : High level is set on Incoming Call Route.

C : Ring delay is not configured on system telephony settings.

D : IP Office is not receiving the ICLID from PSTN.

Answer: D

Question 3

When a voicemail message is left for a user, and if the customer is using Embedded Voicemail, where are the voice files held?

Options :

A : on the User PC

B : on the voicemail server

C : on the Application Server

D : on the System SD card

Answer: D

Question 4

Given an IP Phone that is not working, which of the following is an example of "Top-Down Troubleshooting"?

Options :

A : Validate that the gateway IP address is present in the IP Phone configuration.

B : Attempt to ping the IP Phone and make a call if the ping is successful.

C : Replace the patch cord of the IP Phone, and if it boots up, make a call.

D : Check for an indicator light where the IP Phone is connected and listen for a dial tone.

Answer: D

Question 5

A customer wants to synchronize the time and date of their IP Office with a local server. In the System menu/Time Config Source, which of the following options would you select?

Options :

A : SNTP

B : Local

C : Voicemail Pro/Manager

D : Network Time Protocol

E : Simple Network Time Protocol

Answer: D