Question 1

At which lifecycle stage does the Customer Success Manager identify the solution purchased?

Options :

A : Onboard

B : Purchase

C : Implement

D : Select

Answer: D

Question 2

What is the order of the key elements of process improvement for Customer Success?

Options :

A : measure, define, analyze, control, improve

B : define, measure, analyze, improve, control

C : define, analyze, measure, improve, control

D : analyze, define, measure, control, improve

Answer: B

Question 3

Which of these is included in a success plan?

Options :

A : confidential customer information

B : customer business outcomes

C : customer HR processes

D : services cost

Answer: B

Question 4

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

Options :

A : Twice yearly student and staff surveys with two

B : Measure the number of complaints raised by students

C : Combination of tailored surveys and IT tools-based metrics

D : Implement staff Super Users to provide feedback

Answer: B

Question 5

What is a key driver that is creating the need for customer success?

Options :

A : financial resources

B : subscription economy

C : advanced specializations

D : portfolio management

Answer: B