Question 1

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

Options :

A : limited telemetry

B : purchase policy process

C : lack of common features

D : lack of communication

E : business misalignment

Answer: B,D

Question 2

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

Options :

A : Talk to senior management to explain the benefits of success story creations.

B : Explain that this is a role metric that is needed to satisfy quotas.

C : Make the story for internal use only.

D : Offer the customer free products or services as an incentive.

Answer: C

Question 3

During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi

a. In which stage is the customer?

Options :

A : Adoption

B : Optimize

C : Expand

D : Advocate

Answer: D

Question 4

What is a common indicator of customer health?

Options :

A : number of services purchased

B : number of licenses purchased

C : customer satisfaction metric

D : amount of money spent on the solution

Answer: C

Question 5

What is a consideration in evaluating readiness for adoption?

Options :

A : Identify features or functions that are not deployed or underutilized.

B : Identify potential accelerators that could optimize performance.

C : Review customer acceptance test plan.

D : Validate that all required items have been purchased.

Answer: C

Smartly Prepare Exam with Free Online 820-605 Practice Test

Buying Options: