Question 1

Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

Options :

A : The customer has a high probability to renew and will include an expanded opportunity

B : The customer-s usage is too low to correctly measure the chance of their retention

C : The customer has increased usage, which shows a strong indicator of renewal

D : The customer-s usage has seen a recent decline and the chance of them churning will be higher

Answer: D

Question 2

What is a key driver that is creating the need for customer success?

Options :

A : financial resources

B : subscription economy

C : advanced specializations

D : portfolio management

Answer: B

Question 3

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

Options :

A : Twice yearly student and staff surveys with two

B : Measure the number of complaints raised by students

C : Combination of tailored surveys and IT tools-based metrics

D : Implement staff Super Users to provide feedback

Answer: B

Question 4

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

Options :

A : completion of customer training

B : confirmation of customer business outcomes

C : review of product roadmap

D : scheduling of Quarterly Success Review

E : agreement of key stakeholders

Answer: B,D

Question 5

What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

Options :

A : technical

B : business

C : operational

D : corporate culture

Answer: C

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