Question 1

Which definition of a use case is true?

Options :

A : comparison of the marketing description of what a product does to the customer-s experience

B : list of actions or event steps that a customer uses

C : list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

D : list of instructions that customer uses for their software

Answer: C

Question 2

Which of these is included in a success plan?

Options :

A : confidential customer information

B : customer business outcomes

C : customer HR processes

D : services cost

Answer: B

Question 3

What is a key driver that is creating the need for customer success?

Options :

A : financial resources

B : subscription economy

C : advanced specializations

D : portfolio management

Answer: B

Question 4

Which activity should happen after successful customer value realization?

Options :

A : Publish a case study that presents the customer success story.

B : Identify lessons learned and see how the engagement time can be shortened.

C : Fully engage in a feature planning session for the future.

D : Review usage, potential roadblocks, and bottlenecks to product engagement.

Answer: B

Question 5

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

Options :

A : limited telemetry

B : purchase policy process

C : lack of common features

D : lack of communication

E : business misalignment

Answer: B,D