Question 1

Which role within a Customer Success organization acts as a single contact point for a customer across multiple technologies?

Options :

A : Delivery Team

B : Account Manager

C : Customer Success Manager

D : Customer Success Specialist

Answer: C

Question 2

What is the purpose of capturing moments of success with a customer?

Options :

A : expanding the purchased solution

B : recognizing the value of the engagement

C : renewing the contract and subscription

D : validating deployment of the solution

Answer: B

Question 3

What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

Options :

A : technical

B : business

C : operational

D : corporate culture

Answer: C

Question 4

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

Options :

A : capability gap

B : financial gap

C : consumption gap

D : organizational gap

Answer: C

Question 5

Which definition of a use case is true?

Options :

A : comparison of the marketing description of what a product does to the customer-s experience

B : list of actions or event steps that a customer uses

C : list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

D : list of instructions that customer uses for their software

Answer: C