Question 1

Which two actions should an administrator perform with Case escalation rules?

Choose 2 answers

Options :

A : Re-open the Case.

B : Send email notifications.

C : Change the Case Priority.

D : Re-assign the Case.

Answer: B,D

Question 2

What is the maximum number of page layouts that can be assigned to a single record type in Salesforce?

Options :

A : 1

B : 2

C : 5

D : There is no maximum limit

Answer: D

Question 3

You need to create a new user in your Salesforce org. The user needs to have access to certain objects and fields, but not all.

Which of the following actions should you take?

Options :

A : Create a new profile with the necessary permissions, and assign it to the user

B : Clone an existing profile and remove the unnecessary permissions, and assign it to the user

C : Create a new role with the necessary access, and assign it to the user

D : Create a new permission set with the necessary permissions, and assign it to the user

Answer: B

Question 4

Sales Reps receive a 5% commission on all Opportunities that are closed/won. You need to add new fields on the Opportunity to calculate and show both the Commission Amount owed to the Sales Rep, along with the Remaining Amount that will go to the Company. What type of field can accommodate both of these values?

Options :

A : Text field

B : Currency field

C : Formula field with a Return Type of Currency

D : Number field

Answer: C

Question 5

Given a scenario, what is the capability of campaign management tools?

Options :

A : Help with lead tracking and scoring

B : Help with managing campaigns

C : Help with forecasting sales

D : Help with managing opportunities

Answer: B