Question 1

Dream house realty needs to use consistent picklist values in the category field on accounts

and cases, with values respective to record types.

Choose 2 options

Options :

A : Multi-select picklist

B : Dependent picklist

C : Global picklist

D : Custom picklist

Answer: B,C

Question 2

Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked

the administrator to help sales reps prioritize and close more deals.

What should the administrator and close more deals.

Options :

A : Einstein Lead Scoring

B : Einstein Search Personalization

C : Einstein Activity Capture

D : Einstein Opportunity Scoring

Answer: D

Question 3

The Director of Sales Operations wants to display additional information on Opportunity records. The specific request is to pull in the picklist value that is displayed in the Type field on the Account so that it can be viewed and displayed as well on the Opportunity. What type of custom field can be created on the Opportunity object to fulfill this request?

Options :

A : Formula

B : Picklist

C : Text

D : Picklist (Multi-Select)

E : Number

Answer: A

Question 4

Given a scenario, what is the capability of campaign management tools?

Options :

A : Help with lead tracking and scoring

B : Help with managing campaigns

C : Help with forecasting sales

D : Help with managing opportunities

Answer: B

Question 5

What is the role of Case Milestones in Case Management in Salesforce?

Options :

A : To track the amount of time taken to resolve a case

B : To assign cases to appropriate personnel

C : To track the status of cases

D : To provide customers with self-service options

Answer: A