Question 1

A retail company wants to implement a loyalty program for their customers, where customers can earn points for purchases and redeem them for rewards.

Which Salesforce suite of products can help them achieve this goal?

Options :

A : Salesforce CPQ

B : Salesforce Communities

C : Salesforce Marketing Cloud

D : Salesforce B2C Commerce

Answer: B

Question 2

An administrator has a request to write a report listing accounts that have sales from this year and that have a completed activity in the last 30 days.

What reporting feature should the administrator employ to provide only the list of accounts, without listing the details of the opportunities?

Options :

A : Joined Report

B : Cross-Filter

C : Summary Report

D : Filter Logic

Answer: B

Question 3

The Sales team wants to track the total number of opportunities and their amounts for each account.

Which of the following is the most appropriate solution?

Options :

A : Create a lookup relationship between the Account and Opportunity objects

B : Create a master-detail relationship between the Account and Opportunity objects

C : Create a custom formula field on the Account object to calculate the total opportunity amount

D : Create a roll-up summary field on the Account object to calculate the total number of opportunities and their amounts

Answer: D

Question 4

HealthCo is a healthcare company using Salesforce to store sensitive patient data. Due to new compliance regulations, HealthCo must track all changes to specific patient fields for seven years.

Which Salesforce feature should they use to achieve this requirement?

Options :

A : Setup Audit Trail

B : Field-Level Security

C : Field Audit Trail

D : Shield Platform Encryption

Answer: C

Question 5

Cloud Kicks (CK) has e sneaker maintenance plan that It Includes with all orders for Its new line of Bluetooth-enabled custom sneakers. The sneaker maintenance plan gives each customer 6 months of phone support in case they have Issues with their new sneakers. The administrator at CK is having a hard time keeping up with the work associated with managing the maintenance plan.

What should the administrator do to help manage the plan?

Options :

A : Use Flow to automatically create and assign entitlements.

B : Create a support process for the maintenance plan.

C : Ensure milestones are in place for the maintenance plan.

D : Set up and configure entitlement templates.

Answer: D