Question 1

A previous consultant helped Universal Containers automate many of its business processes. The administrator changed the email address on the consultant's user record and deactivated it. The consultant called to say they continue to get email messages from failed flows and processes.

What steps should the administrator perform to stop the fault messages from going to the consultant?

Options :

A : Create a custom metadata type and associate the LastModifiedBy field. Write a flow that updates the field in any flows or processes equal to the consultant-s name

B : Request an Email Log from Email Log Files in Setup and filter the request by the consultant-s email. Manually update any flows or processes listed on the log.

C : Set Send Process or Flow Error Email' to Apex Exception Email Recipients' in Automation settings. Add the System Admin-s email to the Apex Exception Email page in Setup.

D : Export Flow Interviews filtered by LastModifiedBy.email using Data Loader. In the .csv file, change LastModifiedBy to the System Admin and upload changes with Data Loader.

Answer: C

Question 2

Your organization has Contacts that are associated with multiple Accounts.

As a Salesforce Certified Advanced Administrator, which feature should you use to ensure that users can only view and edit Contacts that are associated with their Accounts?

Options :

A : Sharing Rules

B : Account Teams

C : Contact Roles

D : Criteria-Based Sharing Rules

Answer: B

Question 3

A company wants to implement Salesforce Knowledge to manage their internal documentation. They have different departments such as HR, Marketing, and Sales, and they want to create separate sections within the knowledge base for each department.

Which of the following options would be the best way to achieve this?

Options :

A : Create a separate knowledge base for each department

B : Create a single knowledge base and use data categories to separate the articles

C : Create a single knowledge base and use article types to separate the articles

D : Create a single knowledge base and use both data categories and article types to separate the articles

Answer: B

Question 4

A support team uses Salesforce to manage cases from customers across multiple channels. They want to make sure that the most important cases are routed to the most experienced agents.

Which feature in Salesforce can help them achieve this?

Options :

A : Entitlements

B : Case Escalation Rules

C : Case Assignment Rules

D : Omni-Channel Routing

Answer: D

Question 5

An administrator created and activated several record-triggered flows that are configured to run before the record is saved on the same object.

What should the administrator consider about the order of execution for flows?

Options :

A : The flow type will determine the order of execution.

B : The last created date of the flow will determine the order.

C : The order of flow execution is unpredictable.

D : The flows will execute in alphabetical order based on their names.

Answer: C

Smartly Prepare Exam with Free Online ADX-211 Practice Test

Buying Options: