Question 1

Which of the following use cases for Approval Process is NOT true?

Options :

A : Approve contract and renewal opportunities

B : Create and submit records for approval by a user, role, or public group

C : Send a reminder to the approver if no action is taken within a specified time frame

D : Restrict access to a record until it is approved or rejected

Answer: D

Question 2

Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has twoseparate sales teams that focus on different energy markets. The Services team also wants to useOpportunity to track installation. All three teams will need to use different fields and stages.How Should the administrator configure this requirement?

Options :

A : Create three sales processes. Create three record types and one page layout.

B : Create one sales process. Create three record types and three page layouts.

C : Create three sales processes. Create three record types and three page layouts.

D : Create one sales process. Create one record type and three page layouts.

Answer: C

Question 3

The service manager at Ursa Major Solar wants to let customers know that they have receivedtheir cases via email and their websites. Medium-priority and high-priority cases should receive differentemail notifications than low-priority cases. The administrator has created three email templates for thispurpose.How should an administrator configure this requirement?

Options :

A : Include three assignment rules that fire when cases are created. Add a filter for case priority. Selectthe appropriate email template for each rule.

B : Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for casepriority. Select the appropriate email template for each rule entry.

C : Configure one workflow rule that fires when cases are created. Add a filter for case priority. Selectthe appropriate email template for the rule.

D : Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.Select the appropriate email template for each rule entry.

Answer: D

Question 4

Universal Containers (UC) would like to count the number of open cases associated with eachaccount and update the account with this value every Friday evening. UC has several hundred opencases at any given time.What should the administrator use to complete this request?

Options :

A : Use a record trigger flow.

B : Use a scheduled process builder.

C : Use a Roll-Up summary.

D : Use a scheduled flow

Answer: D

Question 5

In a support organization, a case should be escalated to the next level if it has been open for more than 24 hours without any action.Which automation tool should be used to achieve this?

Options :

A : Workflow Rules

B : Process Builder

C : Assignment Rules

D : Escalation Rules

Answer: D