Question 1

A company wants to improve its customer satisfaction by quickly responding to cases.What feature should the Salesforce administrator use to automate this process?

Options :

A : Workflow rules

B : Case assignment rules

C : Email-to-case

D : Case auto-response rules

Answer: D

Question 2

Which action of the following can the Process Builder NOT perform?

Options :

A : Submit a record for approval

B : Post to Chatter

C : Send a custom notification

D : Update any related record

E : Delete a record

Answer: E

Question 3

What does a controlling field dictate in a field dependency?

Options :

A : The visibility of the dependent field.

B : The default value of the dependent field.

C : The values that display in the dependent field.

D : Controlling and dependent fields are independent of each other.

Answer: C

Question 4

Cloud Kicks users are seeing error messages when they use one of their screen flows. The errormessages are confusing but could be resolved if the users entered more information on the accountbefore starting the flow.How should the administrator address this issues?

Options :

A : Remove validation rules so that the users are able to process without complete records.

B : Create a permission set to allow users to bypass the error.

C : use a fault connector and display a screen with text explaining what went wrong and how to correctit.

D : Uncheck the end user Flow Errors box in setup.

Answer: C

Question 5

What is an example of a use case for an AppExchange application?

Options :

A : Managing social media accounts

B : Creating and sharing online surveys

C : Generating expense reports

D : Recording time spent on tasks

Answer: B