Question 1

The VP of Sales informs you that a Sales Executive who owns many account records has just left the company. The ownership of these accounts needs to be changed to the VP of Sales, immediately. What Data Management tool is best for quickly making these ownership changes?

Options :

A : Mass Transfer Records

B : Data Import Wizard

C : Data Loader

Answer: A

Question 2

Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that whena relationship is created between Account and shoe to prevent orphaned shoe records.What should the administrator do to complete this requirement?

Options :

A : Create an indirect lookup

B : Create an encrypted lookup

C : Create a hierarchical lookup

D : Create a master-detail lookup.

Answer: D

Question 3

Which of the following business problems could be solved with the help of an AppExchange application?

Options :

A : Streamlining HR processes

B : Managing inventory levels in a warehouse

C : Tracking employee time-off requests

D : Improving customer satisfaction with personalized service

Answer: D

Question 4

Given a scenario, what is the capability of campaign management tools?

Options :

A : Help with lead tracking and scoring

B : Help with managing campaigns

C : Help with forecasting sales

D : Help with managing opportunities

Answer: B

Question 5

Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.What should the administrator use to achieve this?

Options :

A : Assignment Rules

B : Case Rules

C : Workflow Rules

D : Escalation Rules

Answer: A