Question 1

Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks?

Options :

A : Secure Data Retrieval and Grounding

B : Data Masking

C : Prompt Defense

Answer: C

Question 2

Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions. Which use case functionality of Model Builder aligns with UC's request?

Options :

A : Product recommendation prediction

B : Customer churn prediction

C : Contract Renewal Date prediction

Answer: B

Question 3

Universal Containers wants to reduce overall customer support handling time by minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Agentforce for Service features enables this effort?

Options :

A : Einstein Reply Recommendations and Case Classification

B : Einstein Reply Recommendations and Case Summaries

C : Einstein Service Replies and Work Summaries

Answer: B

Question 4

Which scenario best demonstrates when an Agentforce Data Library is most useful for improving an AI agent’ s response accuracy?

Options :

A : When the AI agent must provide answers based on a curated set of policy documents that are stored, regularly updated, and indexed in the data library.

B : When the AI agent needs to combine data from disparate sources based on mutually common data, such as Customer Id and Product Id for grounding.

C : When data is being retrieved from Snowflake using zero-copy for vectorization and retrieval.

Answer: A

Question 5

Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team. What should theAgentforce Specialistbe aware of before enabling this feature?

Options :

A : Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup.

B : Custom Call Explorer actions need to be built before it can be configured.

C : Call Explorer requires the Einstein Conversation Insights permission set to be enabled.

Answer: C