Question 1

Universal Containers (UC) wants to implement an AI-powered customer service agent that can:Retrieve proprietary policy documents that are stored as PDFs.Ensure responses are grounded in approved company data, not generic LLM knowledge.What shouldUC do first?

Options :

A : Set up an Agentforce Data Library for AI retrieval of policy documents.

B : Expand the AI agent-s scope to search all Salesforce records.

C : Add the files to the content, and then select the data library option.

Answer: A

Question 2

Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, andrelevant policy and compliance information to customers. The agent must:Semantically search HR policies, compliance guidelines, and company procedures.Ensure responses are grounded on published Knowledge.Allow Knowledge updates to be reflected immediately without manual reconfiguration.What shouldUC do to ensure the agent retrieves the right information?

Options :

A : Enable the agent to search all internal records and past customer inquiries.

B : Set up an Agentforce Data Library to store and index policy documents for AI retrieval.

C : Manually add policy responses into the AI model to prevent hallucinations.

Answer: B

Question 3

An Agentforce created a custom Agent action, but it is not being picked up by the planner service in the correct order. Which adjustment should the Al Specialist make in the custom Agent action instructions for the planner service to work as expected?

Options :

A : Specify the dependent actions with the reference to the action API name.

B : Specify the profiles or custom permissions allowed to invoke the action.

C : Specify the LLM model provider and version to be used to invoke the action.

Answer: A

Question 4

What is the main benefit of using a Knowledge article in an Agentforce Data Library?

Options :

A : Only the retriever for Knowledge articles allows for agents to access Knowledge from both inside the platform and on a customer's website.

B : It provides a structured, searchable repository of approved documents so the agent can retrieve reliable information for each inquiry..

C : The retriever for Knowledge articles has better accuracy and performance than the default retriever.

Answer: B

Question 5

What does it mean when a prompt template version is described as immutable?

Options :

A : Only the latest version of a template can be activated.

B : Every modification on a template will be saved as a new version automatically.

C : Prompt template version is activated; no further changes can be saved to that version.

Answer: C

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