Question 1

Universal Containers (UC) users are complaining that agent answers are not satisfactory. The agent is using PDF files as a knowledge source. How should UC troubleshoot this issue?

Options :

A : Analyze the data mapping between source fields and Data Cloud object fields.

B : Check that the agent has the PDF file field permission access for the data library.

C : Verify the retriever's filter criteria and data source connection.

Answer: C

Question 2

Universal Containers (UC) is building a Flex prompt template. UC needs to use data returned by the flow in the prompt template. Which flow element should UC use?

Options :

A : Add Flex Instructions

B : Add Prompt Instructions

C : Add Flow Instructions

Answer: C

Question 3

Universal Containers (UC) wants to enable its sales team to use AI to suggest recommended products from its catalog. Which type of prompt template should UC use?

Options :

A : Record summary prompt template

B : Email generation prompt template

C : Flex prompt template

Answer: C

Question 4

Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, andrelevant policy and compliance information to customers. The agent must:Semantically search HR policies, compliance guidelines, and company procedures.Ensure responses are grounded on published Knowledge.Allow Knowledge updates to be reflected immediately without manual reconfiguration.What shouldUC do to ensure the agent retrieves the right information?

Options :

A : Enable the agent to search all internal records and past customer inquiries.

B : Set up an Agentforce Data Library to store and index policy documents for AI retrieval.

C : Manually add policy responses into the AI model to prevent hallucinations.

Answer: B

Question 5

An Agentforce is considering using a Field Generation prompt template type. What should theAgentforce Specialistcheck before creating the Field Generation prompt to ensure it is possible for the field to be enabled for generative AI?

Options :

A : That the field chosen must be a rich text field with 255 characters or more.

B : That the org is set to API version 59 or higher

C : That the Lightning page layout where the field will reside has been upgraded to Dynamic Forms

Answer: B