Question 1

A sales manager is using Agent Assistant to streamline their daily tasks. They ask the agent to Show me a list of my open opportunities. How does the large language model (LLM) in Agentforce identify and execute the action to show the sales manager a list of open opportunities?

Options :

A : The LLM interprets the user-s request, generates a plan by identifying the apcMopnete topics and actions, and executes the actions to retrieve and display the open opportunities

B : The LLM uses a static set of rules to match the user-s request with predefined topics and actions, bypassing the need for dynamic interpretation and planning.

C : Using a dialog pattern. the LLM matches the user query to the available topic, action and steps then performs the steps for each action, such as retrieving a fast of open opportunities.

Answer: A

Question 2

How does the AI Retriever function within Data Cloud?

Options :

A : It performs contextual searches over an indexed repository to quickly fetch the most relevant documents, enabling grounding AI responses with trustworthy, verifiable information.

B : It monitors and aggregates data quality metrics across various data pipelines to ensure only highintegrity data is used for strategic decision-making.

C : It automatically extracts and reformats raw data from diverse sources into standardized datasets for use in historical trend analysis and forecasting.

Answer: A

Question 3

The sales team at a hotel resort would like to generate a guest summary about the guests’ interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page. Which AI capability should the team use?

Options :

A : Model Builder

B : Agent Builder

C : Prompt Builder

Answer: C

Question 4

Universal Containers (UC) wants to implement an AI-powered customer service agent that can:Retrieve proprietary policy documents that are stored as PDFs.Ensure responses are grounded in approved company data, not generic LLM knowledge.What shouldUC do first?

Options :

A : Set up an Agentforce Data Library for AI retrieval of policy documents.

B : Expand the AI agent-s scope to search all Salesforce records.

C : Add the files to the content, and then select the data library option.

Answer: A

Question 5

Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio. Which use case works for this scenario?

Options :

A : Predict customer sentiment toward a promotion message.

B : Predict customer lifetime value of an account.

C : Predict most popular products from new product catalog.

Answer: B