Question 1

How does an Agent respond when it can’t understand the request or find any requested information?

Options :

A : With a preconfigured message, based on the action type.

B : With a general message asking the user to rephrase the request.

C : With a generated error message.

Answer: B

Question 2

Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, andrelevant policy and compliance information to customers. The agent must:Semantically search HR policies, compliance guidelines, and company procedures.Ensure responses are grounded on published Knowledge.Allow Knowledge updates to be reflected immediately without manual reconfiguration.What shouldUC do to ensure the agent retrieves the right information?

Options :

A : Enable the agent to search all internal records and past customer inquiries.

B : Set up an Agentforce Data Library to store and index policy documents for AI retrieval.

C : Manually add policy responses into the AI model to prevent hallucinations.

Answer: B

Question 3

Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page. After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

Options :

A : Turn on Einstein Copilot.

B : Turn on Einstein Generative AI.

C : Turn on Prompt Builder.

Answer: B

Question 4

Universal Containers (UC) wants to implement an AI-powered customer service agent that can:Retrieve proprietary policy documents that are stored as PDFs.Ensure responses are grounded in approved company data, not generic LLM knowledge.What shouldUC do first?

Options :

A : Set up an Agentforce Data Library for AI retrieval of policy documents.

B : Expand the AI agent-s scope to search all Salesforce records.

C : Add the files to the content, and then select the data library option.

Answer: A

Question 5

What is the main benefit of using a Knowledge article in an Agentforce Data Library?

Options :

A : Only the retriever for Knowledge articles allows for agents to access Knowledge from both inside the platform and on a customer's website.

B : It provides a structured, searchable repository of approved documents so the agent can retrieve reliable information for each inquiry..

C : The retriever for Knowledge articles has better accuracy and performance than the default retriever.

Answer: B

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