Question 1

Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature. What does Einstein consider when generating a summary?

Options :

A : Generation is grounded with conversation context, Knowledge articles, and cases.

B : Generation is grounded with existing conversation context only.

C : Generation is grounded with conversation context and Knowledge articles.

Answer: A

Question 2

Universal Containers (UC) wants to enable its sales team to use AI to suggest recommended products from its catalog. Which type of prompt template should UC use?

Options :

A : Record summary prompt template

B : Email generation prompt template

C : Flex prompt template

Answer: C

Question 3

Universal Containers (UC) wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a prompt template. How should UC accomplish this?

Options :

A : Create a prompt template passing in a special custom object that connects the records temporarily.

B : Create a prompt template-triggered flow to access the data from standard and custom objects.

C : Create a Flex template to add resources with standard and custom objects as inputs.

D : Use a Record Snapshot to combine data from unrelated objects into a single prompt.

Answer: C

Question 4

Which element in the Omni-Channel Flow should be used to connect the flow with the agent?

Options :

A : Route Work Action

B : Assignment

C : Decision

Answer: A

Question 5

Universal Containers (UC) wants to enable its sales team to use Al to suggest recommended products from its catalog. Which type of prompt template should UC use?

Options :

A : Record summary prompt template

B : Email generation prompt template

C : Flex prompt template

Answer: C