When integrating external AI tools, which might not have Salesforce's trust layer, with a CRM system, what is the primary concern for organizations?

The Cloud technical team is assessing the effectiveness of their AI development processes? Which established Salesforce Ethical Maturity Model should the team use to guide the development of trusted AI solution? 

A business analyst (BA) is preparing a new use case for Al. They run a report to check for null values in the attributes they plan to use. Which data quality component Is the BA verifying by checking for null values?

Leo, the director of operations at a global hotel chain, is keen to enhance customer experience. He wants a system that can automatically classify incoming customer emails into different categories (like complaints, feedback, or booking queries) and suggest personalized holiday packages based on the past stay preferences of returning customers.Which combination of AI capabilities in CRM is most suitable for Leo’s needs?

A financial institution uses an AI model to decide whether or not to approve loans. When asked by rejected applicants about the reason for their denial, the bank is unable to provide a clear justification.What ethical challenge regarding the lack of transparency in AI is highlighted in this scenario?