Question 1

A large hospital uses an AI system to prioritize patients for surgeries based on urgency. Robert, despite having a critical condition, is scheduled for surgery after several less severe cases. When the hospital is questioned about this anomaly, it struggles to provide a rationale.Which ethical challenge due to AI’s lack of transparency is evident here?

Options :

A : The AI system favors patients with private insurance

B : The algorithm-s decision-making criteria are not explicit

C : The hospital staff failed to input Robert-s data correctly

Answer: B

Question 2

Which type of bias imposes a system ‘s values on others?

Options :

A : Societal

B : Automation

C : Association

Answer: A

Question 3

Which data does Salesforce automatically exclude from marketing Cloud Einstein engagement model training to mitigate bias and ethic

Options :

A : Geographic

B : Geographic

C : Cryptographic

Answer: B

Question 4

Why is it critical to consider privacy concerns when dealing with AI and CRM data?

Options :

A : Ensures compliance with laws and regulations

B : Confirms the data is accessible to all users

C : Increases the volume of data collected

Answer: A

Question 5

Alex, a customer support lead, wishes to automatically categorize incoming customer inquiries to ensure faster resolution by routing them to the most appropriate agent.Which AI feature within Salesforce is designed to assist with this?

Options :

A : Einstein Language for real-time language translation

B : Einstein Analytics to visualize and share business data

C : Einstein Case Classification for automated inquiry categorization

Answer: C