Question 1

A company has rolled out Einstein Copilot and needs to ensure that its adoption leads to measurable business outcomes. The management team wants to link Copilot usage to key business metrics such as sales growth and customer satisfaction. What is the best method to achieve this?

Options :

A : Regularly compare the performance of departments using Copilot with those that aren't

B : Focus only on qualitative feedback from users about their Copilot experience

C : Integrate Copilot usage data with business performance dashboards to correlate usage with key metrics

D : Evaluate the impact of Copilot after a year of usage without intermediate checks

Answer: C

Question 2

What is a key advantage of using standard copilot actions in Einstein Copilot?

Options :

A : They allow for highly customized workflows tailored to specific business needs

B : They require extensive coding knowledge to implement

C : They are pre-built actions that can be easily deployed with minimal configuration

D : They are designed to work exclusively with third-party applications

Answer: C

Question 3

Your team has successfully created and activated a prompt template in Salesforce. What is the final step to ensure that the template is utilized in the intended business process?

Options :

A : Run a training session for all users

B : Execute the template within the relevant Salesforce processes

C : Send a notification to management

D : Archive the template for future reference

Answer: B

Question 4

Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio. Which use case works for this scenario?

Options :

A : Predict customer sentiment toward a promotion message.

B : Predict customer lifetime value of an account.

C : Predict most popular products from new product catalog.

Answer: B

Question 5

An HR department uses Salesforce Einstein Copilot to manage employee inquiries about benefits and policies. When an employee submits a question, the large language model (LLM) must identify the type of inquiry and execute an appropriate action, such as providing a link to the relevant policy document. How does the LLM accurately identify and perform this action?

Options :

A : The LLM chooses an action based on a generic understanding of HR inquiries without specific analysis

B : The LLM scans the inquiry for keywords and matches them to predefined actions without understanding the full context

C : The LLM interprets the full context, intent, and specifics of the inquiry to select and execute the most relevant copilot action

D : The LLM waits for the HR team to manually select the appropriate action before executing it

Answer: C