Question 1

What is defined here: "Keep tabs on service resources and enable smarter scheduling with resource geolocation tracking."

Options :

A : Geolocation Tracking

B : Service Reports

C : Work Order Overview Screen

D : Salesforce Knowledge Integration

Answer: A

Question 2

Can Knowledge articles be attached to Work Type records? For example, a Document where it explains the technical procedure to be implemented?

Options :

A : Yes

B : No

Answer: A

Question 3

True or False? You can link assets to maintenance plans, entitlements, work orders, and more so your support team can quickly assess the history of a customerâ€™s product.

Options :

A : FALSE

B : TRUE

Answer: B

Question 4

Can a Work Order be created WITHOUT a Work Type?

Options :

A : No

B : Yes

Answer: B

Question 5

What will be required for a Service Report to be created?

Options :

A : A Work Type

B : A service Report Template

C : An Appointment.

Answer: B