Question 1

What does the "Immediately Follow" dependency imply?

Options :

A : One appointment cannot start until the other is completed, and they must be scheduled for the same day.

B : One appointment cannot start until the other is completed.

C : The appointments must start together.

D : The appointments must be scheduled back-to-back on the same day without any interruption, and they must be scheduled to the same resource.

Answer: D

Question 2

Which one is NOT a standard scheduling policy?

Options :

A : ASAP

B : Emergency

C : Customer First

D : High Intensity

E : Soft Boundaries

Answer: A

Question 3

Are there pre-made standard work rules available in Field Service Lightning?

Options :

A : No

B : Yes

Answer: B

Question 4

Which Field Service Lightning user is defined here: "They are responsible for setting up the Field Service Lightning App, installing the Managed Package, Creating the Agents, Dispatchers and Service Resource records and setting up the app to comply to a company's expectations."

Options :

A : Service Resources

B : Admin

C : Dispatcher

D : Agents

Answer: B

Question 5

If appointments are scheduled automatically, will work rules ever be violated?

Options :

A : No

B : Yes

Answer: B