Question 1

A company has decided to use Loyalty Management for customer retention, which will lead to increasedrevenue. Based on market research, the company decided to make the points available for its Loyalty ProgramMembers after the return period of 14 days is over.What is the best solution to meet the company's business requirements?

Options :

A : Install App Exchange

B : Enable Pending Points

C : Enable Deferred Points

D : Enable Escrow Points

Answer: C

Question 2

What is the correct implementation approach for an Administrator to target a promotion only for specific products?

Options :

A : Create a custom list on the promotion

B : Map products to promotion through an out-of-the-box Related List

C : Create product attributes in Promotion Setup

D : Add promotion to the lookup field on the product

Answer: B

Question 3

The Loyalty Program Manager at Northern Trail Outfitters (NTO) has defined a new Promotion in SalesforceLoyalty Management. NTO would like to communicatethisnew Promotion with its eligible members.Which two integrated Salesforce applications can facilitate this com

Options :

A : Salesforce Cloud Intelligence

B : Salesforce Field Service Lightning

C : Salesforce Customer Data Platform

D : Salesforce Marketing Cloud

Answer: C,D

Question 4

What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

Options :

A : Send Loyalty Promotion Segments to marketing Cloud

B : Automatically Add a New Individual Relationship

C : Activating and Publishing the Segment

D : Enable Connector Settings on all the Loyalty Objects

E : Enable Service Connector for Promotion Escalations.

Answer: A,C,D

Question 5

A new promotion named “Summer Sales” within the Loyalty Program will introduce program members to thepromotional campaign and send email communication to the qualified members via Marketing Cloud.Which the customer Data Platform (CDP) package available, which two options will need to be performedwithin the org to achieve the required action with minimal configuration effort in mind?

Options :

A : “Add Segments” within the “Promotion Segments” section of the “Summer Sales” Promotion

B : Add the Segmented “Loyalty program members” to a new “Campaigns”.

C : Create a custom report using “Salesforce reports”.

D : Create a new segment within CDP.

Answer: A,D