Question 1

A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels. Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night’s stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue. Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group’s goals?

Options :

A : Qualifying Points

B : Tier Qualifying Points

C : Non-Qualifying and Qualifying Points

D : Non-Qualifying Points

Answer: D

Question 2

Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?

Options :

A : Batch Management

B : Decision Table

C : Quick Actions

D : Data Processing Engine

Answer: D

Question 3

The Loyalty Program Manager at Northern Trail Outfitters (NTO) has defined a new Promotion in SalesforceLoyalty Management. NTO would like to communicatethisnew Promotion with its eligible members.Which two integrated Salesforce applications can facilitate this com

Options :

A : Salesforce Cloud Intelligence

B : Salesforce Field Service Lightning

C : Salesforce Customer Data Platform

D : Salesforce Marketing Cloud

Answer: C,D

Question 4

What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

Options :

A : Send Loyalty Promotion Segments to marketing Cloud

B : Automatically Add a New Individual Relationship

C : Activating and Publishing the Segment

D : Enable Connector Settings on all the Loyalty Objects

E : Enable Service Connector for Promotion Escalations.

Answer: A,C,D

Question 5

What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

Options :

A : The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation

B : Use the out-of-the-box ‘Reset Qualifying Points” data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.

C : Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action

D : Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire

Answer: B