Question 1

A Loyalty Manager would like to monitor members' tier history in the dashboards from Analytics Studio App. Which two fields need to be enabled in field history tracking in the Loyalty Member Tier object for this to be achieved?

Options :

A : Loyalty Tier Group

B : Change Reason Type

C : Loyalty Tier

D : Reason for Change

Answer: B,D

Question 2

A company has decided to use Loyalty Management for customer retention, which will lead to increasedrevenue. Based on market research, the company decided to make the points available for its Loyalty ProgramMembers after the return period of 14 days is over.What is the best solution to meet the company's business requirements?

Options :

A : Install App Exchange

B : Enable Pending Points

C : Enable Deferred Points

D : Enable Escrow Points

Answer: C

Question 3

What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

Options :

A : The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation

B : Use the out-of-the-box ‘Reset Qualifying Points” data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.

C : Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action

D : Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire

Answer: B

Question 4

Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions. What are two benefits a program gets by using Batch Management in this context?

Options :

A : Tracks the status and health of batch jobs

B : Process large volumes of transactions

C : Load large volumes of external data coming from external systems

D : Process zip files full of Loyalty Transactions coming from point-of-sales systems

Answer: B,D

Question 5

Universal Containers (UC) has a Loyalty Program with a Loyalty Member Portal implemented using the Loyalty Experience Cloud template. UC is planning tolaunch a new Loyalty Program and wants to retain the same design and functionalities of the existing Loyalty Member Portal. Which two steps should UC consider during the implementation of the new Loyalty Program?

Options :

A : Assign the existing Loyalty Member Portal to the new Loyalty Program too.

B : Use existing Experience Cloud components to handle the same design and functionalities.

C : Create new Experience Cloud Components for the new Loyalty Member Portal.

D : Create a new Loyalty Member Portal and assign it to the new Loyalty Program.

Answer: B,D