Question 1

A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more of its processes and files going forward. Which Public Sector Solution should a Technical Consultant recommend for this use case?

Options :

A : Workflows

B : Smart Forms

C : Business Rule Engine

D : Intelligent Document Automation

Answer: D

Question 2

A Consultant supports the City of Snaxboro in setting up a new Licensing & Permitting system. The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance. Which of the following configurations directly impacts the City's Salesforce licensing cost?

Options :

A : Configuring more than ten different OmnlScript Application forms and making them available on an Experience Site for external users to apply.

B : Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management.

C : Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.

D : Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management

Answer: A

Question 3

A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the Visits* related list and click 'New.' The users also have lo manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?

Options :

A : Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.

B : Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.

C : Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.

D : Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.

Answer: B

Question 4

The city of Sandbox has been using Public sector solution for ……some time now. The city wants to quickly … Which tool is recommended to help them achieve this requirement?

Options :

A : Salesforce Einstein

B : Salesforce Reports and Dashboards

C : Tableau for Public Sector

D : CRM Analytics for Public Sector

Answer: B

Question 5

Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bobahaven to protect the application forms?

Options :

A : Enable the Salesforce Spam Check for Experience Sites.

B : Deploy grant application OmniScripts on Bobahaven’s Experience Site pages set to 'Requires Login."

C : Provide constituents with a search page on Bobahaven’s website to look up application reference numbers and check the applications progress.

D : Implement spam checking for Bobahaven’s Experience Site forms using CAPTCHA.

E : Set the external organization-wide default sharing settings for grant applications objects to Private.

Answer: D,E