Question 1

A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications. What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?

Options :

A : Set up Sharing Rules to grant authenticated users access to their Cases. Applications, and Accounts

B : Set Org-Wide Defaults for External Users to Hidden for everything

C : Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts

D : Set Org-Wide Defaults for External Users to Private for everything

Answer: B,C

Question 2

Apublic sector agency Is looking to digitize Its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?

Options :

A : Build a digital experience site using pre-configured emergency response management (ERM) specific template

B : Create a custom Case Record Type and leverage a prebuilt Contact Support Form

C : Build a digital experience site using the Help Center template based on the agency-s requirement

D : Leverage prebuilt Emergency Service Request flow.

Answer: A,D

Question 3

Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bobahaven to protect the application forms?

Options :

A : Enable the Salesforce Spam Check for Experience Sites.

B : Deploy grant application OmniScripts on Bobahaven’s Experience Site pages set to 'Requires Login."

C : Provide constituents with a search page on Bobahaven’s website to look up application reference numbers and check the applications progress.

D : Implement spam checking for Bobahaven’s Experience Site forms using CAPTCHA.

E : Set the external organization-wide default sharing settings for grant applications objects to Private.

Answer: D,E

Question 4

The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements/contracts to its customers. Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit?(Choose Two)

Options :

A : eSlgnLlve

B : Adobe Sign

C : DocuSign

D : Conga

Answer: B,C

Question 5

A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more of its processes and files going forward. Which Public Sector Solution should a Technical Consultant recommend for this use case?

Options :

A : Workflows

B : Smart Forms

C : Business Rule Engine

D : Intelligent Document Automation

Answer: D