Question 1

A large B2C customer is planning to implement Salesforce CRM to become a Customer centric enterprise. Below, is their current system landscape diagram.

The goals for implementing Salesforce follows:

1. Develop a 360 view of customer

2. Leverage Salesforce capabilities for Marketing, Sales and Service processes

3. Reuse Enterprise capabilities built for Quoting and Order Management processes

Which three systems from the current system landscape can be retired with the implementation of Salesforce?

Choose 3 answers

Options :

A : Order Management System

B : Case Management System

C : Sales Activity System

D : Email Marketing System

E : Quoting System

Answer: B,C,D

Question 2

Your organization is planning an integration between Salesforce and an external e-commerce platform. The company anticipates significant growth in the number of customers in the near future. Which of the following factors should be considered in selecting an appropriate integration solution?

Options :

A : The integration solution should support bulk data processing

B : The integration solution should support data encryption

C : The integration solution should have a user-friendly interface

D : The integration solution should support a large number of API calls

Answer: A

Question 3

A company uses Salesforce for CRM, a third-party tool for email marketing, and a custom order management system. They want to integrate these systems to have a unified customer view in Salesforce. However, the email marketing tool can only handle 500 API calls per day due to license limitations. As the Salesforce Integration Architect, how would you consider this constraint in your integration strategy?

Options :

A : Implement real-time integration between Salesforce and the email marketing tool to ensure data consistency

B : Schedule bulk data transfer between Salesforce and the email marketing tool to optimize API calls

C : Implement an event-driven architecture between Salesforce and the email marketing tool

D : Completely redesign the email marketing tool to support more API calls

Answer: B

Question 4

A multinational company uses Salesforce and wants to synchronize their Salesforce data with an on-premise database. They want to keep the synchronization interval as minimal as possible. What would be a trade-off or limitation in choosing a near-real-time data synchronization approach?

Options :

A : Increased complexity in handling conflict resolution

B : Increased Salesforce API call limits

C : Higher costs due to increased storage requirements

D : Decreased data reliability

Answer: B

Question 5

In the existing system landscape, an integration architect needs to identify constraints and pain-points to satisfy a business requirement. Which of the following methods can help in this analysis?

Options :

A : Performing load testing on the systems

B : Reviewing system performance metrics

C : Conducting user surveys

D : Analyzing system security logs

Answer: B