Question 1

Person accounts were recently activated at Cloud Kicks.

There are three record types for accounts:

* B2B customer

* B2C Customer

* External Partner

There are two record types for leads:

* B2B Lead

* B2CLead

The test team finds that when the Convert button is clicked on a B2C Lead record, only the B2B Customer and External Partner account record types are available choices on the Conversion Layout.

What should the administrator do to correct this issue?

Options :

A : Hide the Record Type field on the Account section of the Conversion Layout.

B : Build a process that updates the record type field to B2C Customer after conversion.

C : Use a validation rule to ensure the company name on B2C Leads is blank.

D : Change organization-wide default settings for contacts to Controlled by Parent.

Answer: B

Question 2

Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted.

Which feature should administrator configure in order to improve the case management process?

Options :

A : Omni-Channel

B : Escalation Rules

C : Macros

D : Knowledge Component

Answer: A

Question 3

Universal Containers wants to track the number of tasks associated with each project. The company wants to display this information on the Project object.

What should the Salesforce Advanced Administrator do to achieve this requirement?

Options :

A : Create a lookup relationship between the "Project" and "Task" objects

B : Create a master-detail relationship between the "Project" and "Task" objects

C : Utilize a many-to-many relationship between the "Project" and "Task" objects

D : Create a hierarchical relationship between the "Project" and "Task" objects

Answer: B

Question 4

Ursa Major Solar offers customers annual service contracts. Account owners should receive an email renewal reminder l month before their customer's planned expiration date. The administrator builds a flow to automate the process, which runs when a record is created, and tests several possible scenarios.

What win occur if the expiration date is changed from January 1 of the next year to yesterday?

Options :

A : The flow is unable to run and a flow error message Is sent to the user who Initiates the flow.

B : The Interview resumes 1 month before the original expiration date and will send the email at that rime.

C : The Interview is rescheduled based on the expiration date and sends the email on the last day of the current month.

D : The resume event is recalculated and the email goes out to the account owner immediately.

Answer: A

Question 5

Which three fields should be used as filter criteria? Choose 3 answers

Options :

A : A phone field that provides the full phone number of the seller.

B : A multi-select picklist field that designates features of the listing.

C : A number field that designates the square footage of the listing

D : A formula field that calculates a price for the listing.

E : A picklist field that designates the county of the listing.

Answer: A,C,D