Question 1

What happens to the child appointment records of a Work Order or Work Orders Line Item if the parent record gets deleted?

Options :

A : They get re-assigned

B : They get deleted too

C : The Work Order Line Item will become a Work Order.

Answer: B

Question 2

What will be required for a Service Report to be created?

Options :

A : A Work Type

B : A service Report Template

C : An Appointment.

Answer: B

Question 3

What is defined here: "A user-created set of rules and objectives that serve as the logic for the optimizer."

Options :

A : Assignment Set

B :

Work Type

C : Work Rule

D : Scheduling Policy

Answer: B

Question 4

Which one is NOT one of the benefits which can be gotten via the Schedule Automation?

Options :

A : More Scheduled Appointments

B : Reduced average travel time.

C : Improved customer interaction.

Answer: C

Question 5

Are there pre-made standard work rules available in Field Service Lightning?

Options :

A : No

B : Yes

Answer: B