Question 1

Do Work Orders and Work Order Line Items automatically inherit the Required Products from their assigned Work Types?

Options :

A : No

B : Yes

Answer: B

Question 2

Can Knowledge articles be attached to Work Type records? For example, a Document where it explains the technical procedure to be implemented?

Options :

A : Yes

B : No

Answer: A

Question 3

What is a Resource-Priority service objective?

Options :

A : It is a tool used by the Scheduler to automatically assign appointments that come from contacts of particular, high-interest accounts.

B : It is a tool used by the Field Service Lightning scheduler to determine the most crucial fields to optimize by from the Service Resource Records.

Answer: B

Question 4

What can Schedule Policies use to limit the list of candidates to those with a particular skill?

Options :

A :

Work Rule

B :

Assignment Set

C : Work Type

D :

Scheduling Policy

Answer: A

Question 5

Which one is NOT one of the benefits which can be gotten via the Schedule Automation?

Options :

A : More Scheduled Appointments

B : Reduced average travel time.

C : Improved customer interaction.

Answer: C