Question 1

Can Knowledge articles be attached to Work Type records? For example, a Document where it explains the technical procedure to be implemented?

Options :

A : Yes

B : No

Answer: A

Question 2

Can Work Rules be set to influence schedule optimisation to take into account the Service Resource Preferences?

Options :

A : No

B : Yes

Answer: B

Question 3

What is a Resource-Priority service objective?

Options :

A : It is a tool used by the Scheduler to automatically assign appointments that come from contacts of particular, high-interest accounts.

B : It is a tool used by the Field Service Lightning scheduler to determine the most crucial fields to optimize by from the Service Resource Records.

Answer: B

Question 4

Will the Field Service Lightning be its own app that can be launched from the App Launcher after installing the package?

Options :

A : No

B : Yes

Answer: B

Question 5

Are there pre-made standard work rules available in Field Service Lightning?

Options :

A : No

B : Yes

Answer: B