Question 1

What is the main benefit of using a Knowledge article in an Agentforce Data Library?

Options :

A : Only the retriever for Knowledge articles allows for agents to access Knowledge from both inside the platform and on a customer's website.

B : It provides a structured, searchable repository of approved documents so the agent can retrieve reliable information for each inquiry..

C : The retriever for Knowledge articles has better accuracy and performance than the default retriever.

Answer: B

Question 2

Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details. Which solution should an Agentforce Specialist implement to meet this requirement?

Options :

A : Create an autolaunched flow and invoke the prompt template using the standard "Prompt Template" flow action.

B : Create a template-triggered prompt flow and invoke the prompt template using the standard "Prompt Template" flow action.

C : Create a screen flow to collect the sales order number and invoke the prompt template using the standard "Prompt Template" flow action.

Answer: C

Question 3

Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature. What does Einstein consider when generating a summary?

Options :

A : Generation is grounded with conversation context, Knowledge articles, and cases.

B : Generation is grounded with existing conversation context only.

C : Generation is grounded with conversation context and Knowledge articles.

Answer: A

Question 4

Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information. What is a possible explanation for the poor prompt performance?

Options :

A : The prompt template version is incompatible with the chosen LLM.

B : The data being used for grounding is incorrect or incomplete.

C : The Einstein Trust Layer is incorrectly configured.

Answer: B

Question 5

Universal Containers (UC) wants to limit an agent’s access to Knowledge articles while deploying the "Answer Questions with Knowledge" action. How should UC achieve this?

Options :

A : Define scope instructions to the agent specifying a list of allowed article titles or IDs.

B : Update the Data Library Retriever to filter on a custom field on the Knowledge article.

C : Assign Data Categories to Knowledge articles, and define Data Category filters in the Agentforce Data Library.

Answer: C