Question 1

Universal Containers (UC) is building a Flex prompt template. UC needs to use data returned by the flow in the prompt template. Which flow element should UC use?

Options :

A : Add Flex Instructions

B : Add Prompt Instructions

C : Add Flow Instructions

Answer: C

Question 2

How does the AI Retriever function within Data Cloud?

Options :

A : It performs contextual searches over an indexed repository to quickly fetch the most relevant documents, enabling grounding AI responses with trustworthy, verifiable information.

B : It monitors and aggregates data quality metrics across various data pipelines to ensure only highintegrity data is used for strategic decision-making.

C : It automatically extracts and reformats raw data from diverse sources into standardized datasets for use in historical trend analysis and forecasting.

Answer: A

Question 3

Universal Containers (UC) users are complaining that agent answers are not satisfactory. The agent is using PDF files as a knowledge source. How should UC troubleshoot this issue?

Options :

A : Analyze the data mapping between source fields and Data Cloud object fields.

B : Check that the agent has the PDF file field permission access for the data library.

C : Verify the retriever's filter criteria and data source connection.

Answer: C

Question 4

Universal Containers wants support agents to use Agentforce to ask questions about its product tutorials and product guides. What should theAgentforce Specialistdo to meet this requirement?

Options :

A : Create a prompt template for product tutorials and guides.

B : Add an Answer Questions custom field in the product object for tutorial instructions.

C : Publish product tutorials and guides as Knowledge articles.

Answer: C

Question 5

Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

Options :

A : Recreate the flow using the Agentforce agent user.

B : Assign the Manage Users permission to the Agentforce Agent user.

C : Assign the Run Flows permission to the Agentforce Agent user.

Answer: C