Question 1

Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI-driven training content. However, users report that the AI frequently returns outdated documents. Which corrective action should UC implement to improve content relevancy?

Options :

A : Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.

B : Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.

C : Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.

Answer: B

Question 2

Universal Containers has implemented an agent that answers questions based on Knowledge articles. Which topic and Agent Action will be shown in the Agent Builder?

Options :

A : General Q&A topic and Knowledge Article Answers action.

B : General CRM topic and Answers Questions with LLM Action.

C : General FAQ topic and Answers Questions with Knowledge Action.

Answer: C

Question 3

An Agentforce Service Agent, who has been successfully assisting customers with service requests in Salesforce, is now unable to help customers with issues related to a new product replacement process. The company recently implemented a custom Product Replacement object in Salesforce to track and manage these replacements. Which Agentforce Agent User change must be implemented to address this issue?

Options :

A : The permission set group assigned to the Agent User needs to grant access to the Product Replacement flow

B : The permission set assigned to the Agent User needs Read access to the custom Product Replacement object.

C : The profile assigned to the Agentforce Agent User needs AI training permission to the custom Product Replacement object.

Answer: B

Question 4

TheAgentforce Specialistof Northern Trail Outfitters reviewed the organization's data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields were deemed sensitive and have been masked within Einstein's Trust Layer. Which steps should theAgentforce Specialisttake upon modifying the masked fields?

Options :

A : Turn off the Einstein Trust Layer and turn it on again.

B : Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response

C : Turn on Einstein Feedback so that end users can report if there are any negative side effects on AI features.

Answer: B

Question 5

An Agentforce created a custom Agent action, but it is not being picked up by the planner service in the correct order. Which adjustment should the Al Specialist make in the custom Agent action instructions for the planner service to work as expected?

Options :

A : Specify the dependent actions with the reference to the action API name.

B : Specify the profiles or custom permissions allowed to invoke the action.

C : Specify the LLM model provider and version to be used to invoke the action.

Answer: A