Question 1

An Agentforce Service Agent, who has been successfully assisting customers with service requests in Salesforce, is now unable to help customers with issues related to a new product replacement process. The company recently implemented a custom Product Replacement object in Salesforce to track and manage these replacements. Which Agentforce Agent User change must be implemented to address this issue?

Options :

A : The permission set group assigned to the Agent User needs to grant access to the Product Replacement flow

B : The permission set assigned to the Agent User needs Read access to the custom Product Replacement object.

C : The profile assigned to the Agentforce Agent User needs AI training permission to the custom Product Replacement object.

Answer: B

Question 2

How does the AI Retriever function within Data Cloud?

Options :

A : It performs contextual searches over an indexed repository to quickly fetch the most relevant documents, enabling grounding AI responses with trustworthy, verifiable information.

B : It monitors and aggregates data quality metrics across various data pipelines to ensure only highintegrity data is used for strategic decision-making.

C : It automatically extracts and reformats raw data from diverse sources into standardized datasets for use in historical trend analysis and forecasting.

Answer: A

Question 3

Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature. What does Einstein consider when generating a summary?

Options :

A : Generation is grounded with conversation context, Knowledge articles, and cases.

B : Generation is grounded with existing conversation context only.

C : Generation is grounded with conversation context and Knowledge articles.

Answer: A

Question 4

An account manager is preparing for an upcoming customer call and wishes to get a snapshot of key data points from accounts, contacts, leads, and opportunities in Salesforce. Which feature provides this?

Options :

A : Sales Summaries

B : Sales Insight Summary

C : Work Summaries

Answer: B

Question 5

The sales team at a hotel resort would like to generate a guest summary about the guests’ interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page. Which AI capability should the team use?

Options :

A : Model Builder

B : Agent Builder

C : Prompt Builder

Answer: C