Question 1

Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions. Which use case functionality of Model Builder aligns with UC's request?

Options :

A : Product recommendation prediction

B : Customer churn prediction

C : Contract Renewal Date prediction

Answer: B

Question 2

Universal Containers implements Custom Agent Actions to enhance its customer service operations. Thedevelopment team needs to understand the core components of a Custom Agent Action to ensure properconfiguration and functionality. What should the development team review in the Custom Agent Actionconfiguration to identify one of the core components of a Custom Agent Action?

Options :

A : Action Triggers

B : Instructions

C : Output Types

Answer: B

Question 3

Universal Containers (UC) plans to implement prompt templates that utilize the standard foundation models. What should UC consider when building prompt templates in Prompt Builder?

Options :

A : Include multiple-choice questions within the prompt to test the LLM’s understanding of the context.

B : Ask it to role-play as a character in the prompt template to provide more context to the LLM.

C : Train LLM with data using different writing styles including word choice, intensifiers, emojis, and punctuation.

Answer: B

Question 4

Universal Containers wants support agents to use Agentforce to ask questions about its product tutorials and product guides. What should theAgentforce Specialistdo to meet this requirement?

Options :

A : Create a prompt template for product tutorials and guides.

B : Add an Answer Questions custom field in the product object for tutorial instructions.

C : Publish product tutorials and guides as Knowledge articles.

Answer: C

Question 5

Universal Containers (UC) wants to limit an agent’s access to Knowledge articles while deploying the "Answer Questions with Knowledge" action. How should UC achieve this?

Options :

A : Define scope instructions to the agent specifying a list of allowed article titles or IDs.

B : Update the Data Library Retriever to filter on a custom field on the Knowledge article.

C : Assign Data Categories to Knowledge articles, and define Data Category filters in the Agentforce Data Library.

Answer: C