Question 1

A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service. Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers

Options :

A : Ability to create a B2C storefront using Digital Experiences.

B : Ability to de-duplicate and create a single customer identity.

C : Ability to allow the agent to see purchase history to support case management

D : Ability to have a customer leave a journey when they have an escalated case.

Answer: B,C

Question 2

Our company is planning an integration with a 3rd party provider to get information about product rating. Asan architect you’re in charge of the Interface Specification Document so, you requested all needed informationto the rating provider.A few days later you receive an email with the desired information:URL:http://ratingservice.com/rating/{productID}User: ratingproviderPass: r$afF2!_dASelect 2 correct answers you should do as an architect after receiving this information:

Options :

A : Use dw.net.HTTPClient to open connection and setProtocol('secure')

B : Use service Framework and verify service mode is live.

C : Contact service provider and ask to for a URL over HTTPS protocol

D : Use service Framework and select service type HTTPS to make connection secure.

Answer: B,C

Question 3

A merchant uploads an image using the Content Image Upload module of Business Manager. Which three modules can the merchant or developer use to display the image on the Storefront7 Choose 3 answers

Options :

A : ISML templates

B : Content assets

C : Storefront catalogs

D : Content slots

E : Payment types

Answer: B,C,D

Question 4

A company wants to send a coupon code to VIP customers who have abandoned their cart. The company also wants to track email open and forward count, as well as disable the coupon code after a single use. Which set of platforms and native services should a Solution Architect recommend to satisfy these requirements?

Options :

A : Service Cloud for customer segmentation; third-party service for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Service Cloud to track email opens and forwards.

B : Marketing Cloud for customer segmentation; B2C Commerce for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Marketing Cloud to track email opens and forwards

C : B2C Commerce for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Service Cloud to track email opens and forwards.

D : Marketing Cloud for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce to send abandoned cart emails; Tableau CRM to track email opens and forwards.

Answer: B

Question 5

During the discovery phase as an architect you should make some recommendations to be sure all requirements will fit under SFCC scope. The project consists in building one storefront using SFRA and a native iOS app. The home page will be fully implemented using Page Designer in order to allow merchandisers to fully customize it. What should be taken into consideration?

Options :

A : Page designer load times are bigger than if using content slots.

B : All answers are correct.

C : Replication and reindexing process works differently with page designer vs content assets, so home page for mobile application may be different than website for 15 minutes.

D : Page Designer doesn't support using the OCAPI SHOP and DATA resources to access pages and components as content assets.

Answer: D