Question 1

Your organization is working with an external auditing firm that needs access to specific email retention policies and audit logs in Google Workspace to complete an external compliance review. However, the auditors should not be able to access or modify any other Google Workspace data. What should you do?

Options :

A : Add the auditors to a Google Group and assign the predefined Admin Role: Google Workspace Compliance to the group.

B : Create Google Workspace accounts for the auditors. Create a custom admin role with privileges to view audit logs and retention policies and assign this role to their accounts.

C : Create Google Workspace accounts for the auditors and assign them the Audit Log Viewer admin role.

D : Grant the auditing firm Super Admin privileges temporarily for the duration of the compliance review.

Answer: B

Question 2

A user reports that their legitimate emails are consistently being sent to recipients’ spam folders. What is the most effective step you should take to resolve this issue?

Options :

A : Check if the user’s email address is flagged in the organization-s outbound spam filter.

B : Verify the SPF, DKIM, and DMARC records for the organization’s domain.

C : Encourage the user to avoid using attachments in their emails.

D : Request the recipient to whitelist the user’s email address in their mailbox.

Answer: B

Question 3

A company wants to ensure that only members of the "Finance Team" security group can access sensitive financial documents stored in Google Drive. How should the administrator configure access to meet this requirement?

Options :

A : Use Google Workspace Admin Console to enforce file-sharing restrictions and allow sharing only within the organization.

B : Create a new Google Group named "Finance Team" but do not assign any permissions, as Drive permissions are inherited automatically.

C : Assign view-only access to the "Finance Team" security group directly on the shared folder in Google Drive.

D : Share the folder with individual users who are part of the Finance Team to avoid over-sharing.

Answer: C

Question 4

You are troubleshooting an issue where a user cannot sign in to their Google Workspace account. You suspect the problem might be related to either an account suspension or two-factor authentication (2FA) misconfiguration. What are the two best steps to resolve this issue using Google Workspace support resources? (Choose 2)

Options :

A : Check the user’s account status in the Google Admin console and re-enable it if suspended.

B : Ask the user to reset their password via the Google Help Center.

C : Escalate the issue to Google support without performing additional internal checks.

D : Review the Google Workspace Known Issues page to identify any related problems.

E : Use the Google Workspace Admin Help Center to access troubleshooting articles for sign-in issues.

Answer: A,E

Question 5

A user in your Google Workspace organization is unable to access their Gmail account. They receive the error message "Invalid credentials." You suspect this is related to their password. Which of the following steps should you take to resolve the issue?

Options :

A : Instruct the user to clear their browser cache and cookies before trying to log in again.

B : Reset the user-s password from the Admin console and notify them of the temporary password.

C : Verify the user’s MFA settings and ask them to disable MFA temporarily.

D : Check the user-s account status in the Admin console to ensure the account is not suspended.

Answer: B

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