Question 1

Outbound messaging uses the notifications() call to send ______ messages.

Options :

A : apex

B :

SOAP

C :

REST

Answer: B

Question 2

Campaign Influence models can be created to attribute revenue across multiple campaigns. True or False?

Options :

A : TRUE

B : FALSE

Answer: A

Question 3

Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a

multi-cloud architecture, B2B Commerce, for building the storefront and Service Cloud Web2Case for

offering case management functionality to its resellers. UC notices that the case volume is extremely high and

a number of resellers are raising cases for trivial issues on the B2B Commerce site.

Which two recommendations should a Solution Architect make to help resellers use the site more efficiently

and lower the case volume?

Choose 2 answers

Options :

A : Offload the number of cases received via Web2Case by using Email2Case.

B : Implement Case Deflection.

C : Disable anonymous users on the site.

D : Plan and conduct User Adoption Trainings for resellers on how to use the site.

Answer: A,C

Question 4

To what project management philosophy do User Stories belong?

Options :

A : Agile

B : Waterfall

C :

Both

Answer: A

Question 5

What needs to be selected to allow a contact to be related to more than one Account?

Options :

A :

Person Accounts.

B : Multi Contacts.

C :

Contacts to Multiple accounts.

D : Salesforce CPQ

Answer: B