Question 1

Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a

multi-cloud architecture, B2B Commerce, for building the storefront and Service Cloud Web2Case for

offering case management functionality to its resellers. UC notices that the case volume is extremely high and

a number of resellers are raising cases for trivial issues on the B2B Commerce site.

Which two recommendations should a Solution Architect make to help resellers use the site more efficiently

and lower the case volume?

Choose 2 answers

Options :

A : Offload the number of cases received via Web2Case by using Email2Case.

B : Implement Case Deflection.

C : Disable anonymous users on the site.

D : Plan and conduct User Adoption Trainings for resellers on how to use the site.

Answer: A,C

Question 2

What is described here in the context of lean software development and governance: team whose primary task is to enforce and streamline sound development practices.

Options :

A : Project Management Committee

B : Center of Exellence

C : Executive Steering Committeee

Answer: B

Question 3

Which of the following cannot be used with Account Teams?

Options :

A : Apex Triggers

B : Validation Rules

C : Buttons and Links

D : Process Builder

E : Profiles

Answer: A

Question 4

In the context of Outbound Messaging: If the endpoint is unavailable, messages will stay in the queue until sent successfully, or until they are 24 hours old.

Options :

A : FALSE

B : TRUE

Answer: B

Question 5

Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers'

territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient,

complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of

multiple territories and is usually working on multiple opportunities at a time.

Which technical consideration should a Solution Architect make when designing collaborative forecasting?

Options :

A :

Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the

model

B : If the sales user has many territories assigned to them, it can impact the performance of the forecast.

C : Important details should be tracked at the opportunity line level.

D : Forecast category names can be customized by submitting a Salesforce Support case.

Answer: B