Question 1

Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team. How should the business analyst help the EMEA sales team learn the new features?

Options :

A : Organize user groups by permission set and train each team.

B : Document key changes and gather feedback to update the backlog.

C : Build tooltips and discoverable content in the new console layouts.

Answer: C

Question 2

The development team at Universal Containers is reviewing several stories to be added to the current sprint. The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed. What should the business analyst review and revise to provide more clarity to the team?

Options :

A : Definition of done

B : User persona

C : Acceptance criteria

Answer: C

Question 3

Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint. Which step should the BA take next?

Options :

A : Add the change request to the backlog to be prioritized for the next sprint.

B : De-prioritize some user stones and add the change request to the current sprint.

C : Begin working on the change request as soon as the team has capacity.

Answer: C

Question 4

The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud site. Management wants to identify key external stakeholders to assist with determining project priorities. Which external stakeholders should the business analyst recommend?

Options :

A : Governing bodies

B : Third-party vendors

C : Buyers and customers

Answer: C

Question 5

When creating a new User how can the Admin make sure a temporary password is generated?

Options :

A : Select "Temporary Password and Confirmation Email Required"

B : There are no temporary passwords available for setup of new users in Salesforce.

C : Select "Generate Passwords and notify the user via email."

D : This is a default feature, no setup required.

Answer: C