Question 1

The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers. Which type of session should the BA perform?

Options :

A : User Acceptance testing

B : Journey Mapping

C : Requirements Gathering

Answer: B

Question 2

Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team. What should the BA do?

Options :

A : Focus on the task at hand instead of on individual team members.

B : Avoid exposing one-s own mistakes to the team.

C : Tell the truth in difficult situations.

Answer: C

Question 3

When creating a new User how can the Admin make sure a temporary password is generated?

Options :

A : Select "Temporary Password and Confirmation Email Required"

B : There are no temporary passwords available for setup of new users in Salesforce.

C : Select "Generate Passwords and notify the user via email."

D : This is a default feature, no setup required.

Answer: C

Question 4

The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona. Which step should the BA take next?

Options :

A : Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.

B : Move the deployment date out so the teams have more time to work.

C : Review the user stories to ensure they are small, testable, and valuable.

Answer: C

Question 5

Northern Trail Outfitters (NTO) wants to discuss an enhancement to Campaigns with the engineering, marketing, and sales teams. The changes involve detailed integration between systems that will be used by WTO's customers. The business analyst (BA) needs to complete the org impact analysis. Which reference should the BA consult to understand the integration pattern?

Options :

A : Salesforce Solution Kits

B : Solution Architecture Diagram

C : Business Requirements Document

Answer: B