Question 1

During a workshop to understand Universal Containers’ current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale. What should the business analyst do to gain consensus on the current opportunity process?

Options :

A : Postpone the discussion and email the sales team leadership to clarify the opportunity stages.

B :

Create a Process Map detailing opportunity stages, then schedule a meeting with the sales teams for review.

C : Open the production org, navigate to Sales Processes in Setup, and review the opportunity stages.

Answer: B

Question 2

Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this transition. Which of set if actions are the most effective business needs from stakeholders?

Options :

A :

send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication in a centralized location

B :

Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes.

C : Use multiple forms of communication; build trust; show empathy; and get commitment for next

Answer: C

Question 3

Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce. Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?

Options :

A : Business leaders, middle management, and end users

B : Senior leadership, IT leadership, and middle management

C : Executive sponsors, IT leadership, and end users

Answer: A

Question 4

Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps. What should the BA create to engage stakeholders?

Options :

A :

Value Stream Map

B : Universal Process Notation

C : Capability Model

Answer: A

Question 5

Business users at cloud kicks have just completed user acceptance testing for a Commence cloud implementation. The senior executives want to understand has successful testing was and have asked the business analyst to calculate the success rate. How is the success rate calculated?

Options :

A : Number of failed test cases divided by total number of test cases

B : Total number of test cases divided by number of passed test cases

C : number of passed test cases divided by total number of test cases

Answer: C