Question 1

After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed. What is a possible reason why the test cases failed?

Options :

A : Missing test org access details

B : Missing test result details

C : Missing test script details

Answer: C

Question 2

The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team. Which step should the BA take next?

Options :

A : Refine the requirements to accommodate, both teams.

B : Focus on the NA team-s requirements.

Answer: A

Question 3

Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it achieve organizational success. The BA guides CK through a set of activities that provides tangible value and helps CK reflect on the nature of its business and the value it provides to customers. Which strategy is the BA employing?

Options :

A : The five ways to build trust

B : The five most important questions

C : The five W-s and an H

Answer: C

Question 4

Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes. What should the BA do to successfully meet governance requirements to identify the business purpose?

Options :

A : Use UC-s existing terminology.

B : Adhere to agreed upon mapping standards.

C : Identify resources engaged in each step.

Answer: B

Question 5

In which of the following app markets CANT the Salesforce App be found?

Options :

A : Google Play

B : AppExchange

C : App Store

Answer: B