Question 1

The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona. Which step should the BA take next?

Options :

A :

Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.

B : Move the deployment date out so the teams have more time to work.

C : Review the user stories to ensure they are small, testable, and valuable.

Answer: C

Question 2

During a workshop to understand Universal Containers’ current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale. What should the business analyst do to gain consensus on the current opportunity process?

Options :

A : Postpone the discussion and email the sales team leadership to clarify the opportunity stages.

B :

Create a Process Map detailing opportunity stages, then schedule a meeting with the sales teams for review.

C : Open the production org, navigate to Sales Processes in Setup, and review the opportunity stages.

Answer: B

Question 3

Over the past month, a business analyst (BA) has worked with various stakeholders at Cloud Kicks to document requirements for an upcoming Tableau implementation. A stakeholder suggested a revision to the requirements. The BA sent the updated requirements to the stakeholders and they signed off. Where should the BA track this milestone?

Options :

A : Statement of work

B : Change log

C : Sprint plan

Answer: A

Question 4

A business analyst has been asked to evaluate all of the reporting tools that Universal Containers (UC) currently uses, including CRM Analytics, to identify gaps and overlaps in functionality. Which tool would help UC understand the existing functionality.

Options :

A : Value stream map

B : Capability model

C : Process map

Answer: C

Question 5

Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog. Which management process should the business analyst suggest to help the teams align on their competing priorities?

Options :

A : Integrated Definition for Process Description Capture Method (IDEF3)

B : Vision, Values, Methods, Obstacles, and Measures (V2MOM)

C : Business Process Modeling Notation (BPMN)

Answer: B