Question 1

Which of the following is an efficiency KPI?

Options :

A : Cost per delivered order ($)

B : Production output (#)

C : Employee satisfaction (%)

D : None of the answers

Answer: A

Question 2

In which stage of the Value Flow Analysis should “Customer satisfaction (%)” be monitored?

Options :

A : Output

B : Process

C : Input

D : Outcome

Answer: D

Question 3

Which of the following statements is true?

Options :

A : Cascading objectives from organizational to departmental level can only happen by using the same objectives at the lower level

B : None of the answers

C : Cascading objectives to lower levels can happen by using the same objectives and by identifying specific objectives that can support those corporate objectives

D : Cascading stops at team level; there is no relevancy to cascade down to individual level

Answer: C

Question 4

Which of the following statements is not a component of a performance management system?

Options :

A : KPI documentation form

B : Dashboard

C : Organizational chart

D : Scorecard

Answer: C

Question 5

Which start target would you propose for “Fatalities (#)”, tracked at organizational level?

Options :

A : 0

B : This is not a KPI

C : 5

D : 3

Answer: A