Question 1

Which of the following represents the correct combination of Process Categories?

Options :

A : Management Processes, Work Processes, and Check Processes

B : Process Control, Product Control, and Environment Control

C : Quality Process, Management Process, and Customer Process

Answer: A

Question 2

The concept of Continuous Improvement as applied to Quality is best described by which of the following?

Options :

A : The functionality of the products will be enhanced

B : Processes will be improved by a lot of small improvements

C : Organizations must adopt and implement every “new thing”

D : Improved technology will be added to the process

Answer: B

Question 3

Customer dissatisfaction is an example of:

Options :

A : Inspection Cost

B : Internal Failure Cost

C : External Failure Cost

D : Prevention Cost

Answer: C

Question 4

The theory of the 'Hawthorne Effect on Human Motivation' was given by:

Options :

A : Walter Shewhart

B : Joseph M. Juran

C : Frederick Herzberg

D : W. Edwards Deming

Answer: B

Question 5

According to Crosby, a Quality Assurance activity is a:

Options :

A : Cost of Quality

B : Appraisal Costs

C : Failure Costs

D : Prevention Costs

Answer: D