Question 1

Customer dissatisfaction is an example of:

Options :

A : Inspection Cost

B : Internal Failure Cost

C : External Failure Cost

D : Prevention Cost

Answer: C

Question 2

-- Exhibit ---- Exhibit -- With regards to Entity Relationship Diagrams, the diagram is a:

Options :

A : One to one

B : One to zero or one

C : One to many

D : One to zero or many

Answer: C

Question 3

Questions for a telephone interview can be developed using Likert Scale.

Options :

A : True

B : False

Answer: A

Question 4

Entity Relationship Diagrams identify:

Options :

A : Trace the movement of information through a process

B : How and when transformations occur

C : Define all of the components of a specific activity

D : Who and what are involved in a process and how they interact

Answer: D

Question 5

The components that make up the cost-of-quality are:

Options :

A : Preventive, Appraisal, and Failure Costs

B : Preventive, Dynamic Testing, and Static Testing

C : Productivity, Efficiency, Effectiveness, and Reliability

D : Run Chart, Pareto Chart, Scatter Plot, and Histogram

E : None of the above

Answer: A