Question 1

How can a facilitator help the group feel at ease during the orientation phase?

Options :

A : By acknowledging and addressing any anxieties or concerns

B : By creating an intimidating environment

C :

By pushing the group to start work immediately

D : By remaining distant and aloof

Answer: A

Question 2

How should a facilitator handle passive-aggressive behavior during conflict resolution discussions?

Options :

A : Ignore it

B : Address it directly and encourage open communication

C : Engage in passive-aggressive behavior as well

D : Escalate the issue to higher management

Answer: B

Question 3

During the orientation phase, what is the purpose of establishing ground rules for the meeting?

Options :

A : To dictate the conversation

B : To set expectations and ensure productive discussion

C : To ensure the facilitator has control

D : To restrict participants' behavior

Answer: B

Question 4

During the setting of the stage, what is the facilitator's responsibility regarding agenda and objectives?

Options :

A : Review and finalize the agenda and objectives with the group

B : Draft an agenda and objectives without input from the group

C : Omit mentioning the agenda and objectives to reduce potential resistance

D : Solely communicate the agenda and objectives to the group without their input

Answer: A

Question 5

What is a critical skill for a facilitator to possess during the orientation phase?

Options :

A : Disregarding the needs of the group

B :

Interrupting participants

C : Dominating the conversation

D :

Active listening

Answer: D