Question 1

How can a facilitator effectively handle resistance from the group towards taking specific actions?

Options :

A : Ignore the resistance and continue as planned

B : Forcefully push the group to follow through with the action plan

C : Address the resistance openly and with empathy

D : Change the action plan completely to avoid resistance

Answer: C

Question 2

What is the primary goal of a facilitator during the orientation process?

Options :

A : to passively observe the group

B : to control the discussion

C : to dictate the agenda

D : to listen and gather information

Answer: D

Question 3

What is the benefit of addressing conflict openly during facilitation?

Options :

A : It allows tensions to escalate further

B : It encourages competition among group members

C : It leads to ostracizing the conflicting parties

D : It creates a safe space for dialogue and resolution

Answer: D

Question 4

What should a facilitator do if a team member is dominating the conversation during a meeting?

Options :

A : Promote equal participation and limit the dominance

B : Use non-verbal cues to discourage the behavior

C : Intervene and shut down the team member-s input

D : Encourage and support the dominant team member

Answer: A

Question 5

During the orientation phase, what should a facilitator do to ensure that the group's expectations are aligned with the session's goals?

Options :

A : Let the group guide the session

B : Clarify the objectives and agenda

C : Ignore the group-s expectations

D : Avoid setting any specific goals

Answer: B