Question 1

When is the ideal time to start process design?

Options :

A : Once the process analysis identifies all the gaps

B : After the knowledge gained from process analysis and/or any benchmarking

C : After the knowledge is gained from the modeling

D : After the process analysis and completion of the conceptual data model

Answer: B

Question 2

Which is NOT a formal technique specifically for process analysis?

Options :

A : Cycle time monitoring

B : Root cause determination

C : Gap analysis

D : Six Sigma evaluation

Answer: D

Question 3

What must a process management dashboard provide regarding performance?

Options :

A : Unique information

B : Information in near real-time

C : Ad hoc information

D : Questionnaire evaluations

Answer: B

Question 4

What is meant by Continuous Process Improvement?

Options :

A : The possibility to boost salaries and bonus plans for employees

B : It allows for continuous evaluation of process performance within the BPM life cycle

C : Additional obligations to process owners but not top management

D : The ability to improve the process at any time applying agile techniques

Answer: B

Question 5

Business roles are NOT the same as

Options :

A : Regulating responsibilities, organizational activities, and tasks performed by someone

B : Organizational jobs, organizational positions, and security roles

C : Preparing job descriptions, organizational roles, and security data

D : A group of unrelated skills with a level of authority to perform a given task

Answer: B