Question 1

During change projects, top management is NOT responsible for

Options :

A : Implementation of the change measures

B : Providing the necessary support

C : The elimination of barriers

D : Quick decision making

Answer: A

Question 2

What does a business process define?

Options :

A : The company's strategy

B : The sequence of activities to achieve an intended result

C : End-to-end interaction points with all stakeholders

D : The internal activities to produce a product or service

Answer: B

Question 3

In which duties do process owners involve themselves?

Options :

A :

Process owners may manage the process and how work gets done, but not necessarily the people who perform the work

B :

Process owners initiate efforts and define incentives, which ensure the process continues to deliver value to its customers

C : All digital transformation projects

D : All business model transformations

Answer: A

Question 4

Which is an example of an indicator?

Options :

A : A green indicator is good

B : A red indicator sometimes might be good

C : A yellow indicator represents a serious warning sign

D : A blue indicator is bad

Answer: A

Question 5

When is the ideal time to start process design?

Options :

A : Once the process analysis identifies all the gaps

B : After the knowledge gained from process analysis and/or any benchmarking

C : After the knowledge is gained from the modeling

D : After the process analysis and completion of the conceptual data model

Answer: B