Question 1

During transformation projects, what is the responsibility of middle management?

Options :

A : Define strategy and objectives

B : Determine necessary changes in everyday operations

C : Check and question all operations

D : Link the strategy to the planned change

Answer: B

Question 2

Business roles are NOT the same as

Options :

A : Regulating responsibilities, organizational activities, and tasks performed by someone

B : Organizational jobs, organizational positions, and security roles

C : Preparing job descriptions, organizational roles, and security data

D : A group of unrelated skills with a level of authority to perform a given task

Answer: B

Question 3

During change projects, top management is NOT responsible for

Options :

A : Implementation of the change measures

B : Providing the necessary support

C : The elimination of barriers

D : Quick decision making

Answer: A

Question 4

Which is NOT a formal technique specifically for process analysis?

Options :

A : Cycle time monitoring

B : Root cause determination

C : Gap analysis

D : Six Sigma evaluation

Answer: D

Question 5

What must a process management dashboard provide regarding performance?

Options :

A : Unique information

B : Information in near real-time

C : Ad hoc information

D : Questionnaire evaluations

Answer: B