Question 1

What does a business process define?

Options :

A : The company's strategy

B : The sequence of activities to achieve an intended result

C : End-to-end interaction points with all stakeholders

D : The internal activities to produce a product or service

Answer: B

Question 2

Which is an example of an indicator?

Options :

A : A green indicator is good

B : A red indicator sometimes might be good

C : A yellow indicator represents a serious warning sign

D : A blue indicator is bad

Answer: A

Question 3

Which is NOT a formal technique specifically for process analysis?

Options :

A : Cycle time monitoring

B : Root cause determination

C : Gap analysis

D : Six Sigma evaluation

Answer: D

Question 4

What is meant by Continuous Process Improvement?

Options :

A : The possibility to boost salaries and bonus plans for employees

B : It allows for continuous evaluation of process performance within the BPM life cycle

C : Additional obligations to process owners but not top management

D : The ability to improve the process at any time applying agile techniques

Answer: B

Question 5

Which type of software supports custom application generation in business process management?

Options :

A : Enterprise Resource Planning Systems

B : Document Management Systems

C : Intelligent Business Process Management System

D : Enterprise Architecture Management System

Answer: C