Question 1

What does a business process define?

Options :

A : The company's strategy

B : The sequence of activities to achieve an intended result

C : End-to-end interaction points with all stakeholders

D : The internal activities to produce a product or service

Answer: B

Question 2

During transformation projects, what is the responsibility of middle management?

Options :

A : Define strategy and objectives

B : Determine necessary changes in everyday operations

C : Check and question all operations

D : Link the strategy to the planned change

Answer: B

Question 3

When is the ideal time to start process design?

Options :

A : Once the process analysis identifies all the gaps

B : After the knowledge gained from process analysis and/or any benchmarking

C : After the knowledge is gained from the modeling

D : After the process analysis and completion of the conceptual data model

Answer: B

Question 4

Business roles are NOT the same as

Options :

A : Regulating responsibilities, organizational activities, and tasks performed by someone

B : Organizational jobs, organizational positions, and security roles

C : Preparing job descriptions, organizational roles, and security data

D : A group of unrelated skills with a level of authority to perform a given task

Answer: B

Question 5

Which is NOT a formal technique specifically for process analysis?

Options :

A : Cycle time monitoring

B : Root cause determination

C : Gap analysis

D : Six Sigma evaluation

Answer: D