Question 1

What element included in a stakeholder engagement plan ensures that the plan meets the intended outcomes?

Options :

A : Clear metrics

B : Stakeholder analysis

C : Tools

D : Informal communication

Answer: B

Question 2

What condition should be met before a change initiative is considered final and complete?

Options :

A : Translate the obtained change results into an effective business operation plan

B : A document demonstrating the transfer of the change outcomes to the appropriate stakeholder operational owners

C : Translate the obtained change results into a stakeholder satisfaction survey

D : An education plan for new employees

Answer: B

Question 3

A new change initiative is being planned at an organization. Efforts are made by the change management lead to outline the case for change including the current opportunities, risks, consequences of the change, and the benefits of the change and how it aligns to the organizations strategic priorities. What is the next key action to be taken?

Options :

A : Determine why the change is required

B : Develop the change charter

C : Develop a clear vision of the future state

D : Identify goals, objectives and success criteria

Answer: C

Question 4

What can be done to avoid duplication of efforts and to increase stakeholder awareness when a change manager joins a project?

Options :

A : Project plan is the master and the change manager has to follow this plan

B : Change plan is the master and project plan has to follow it

C : Project plan and change plan should be independent from each other

D : Project plan and change plan should be aligned

Answer: D

Question 5

What are the two inputs in a change impact and readiness strategy that are critically important?

Options :

A : Stakeholder engagement strategy and change impact assessment

B : Stakeholder engagement strategy and impact results

C : Stakeholder engagement and resource plan

D : Stakeholder engagement strategy and sponsors budget

Answer: A