Question 1

There are numerous activities that are part of executing the sustainability plan. What is the risk if they are not effective?

Options :

A : There is a retreat to the prior current state

B : The change will take much longer to happen

C : The customers will not demonstrate the intended behavior

D : The vision for the program may not be achieved

Answer: A

Question 2

Which components of the change management plan need to be completed prior to executing the plan?

Options :

A : Resources, strategies, timelines, communications and learnings

B : Timelines, communications, and project plan

C : Project schedule, stakeholder engagement plan and resource plan

D : Benefits analysis, resource plan and sustainability plan

Answer: C

Question 3

What element included in a stakeholder engagement plan ensures that the plan meets the intended outcomes?

Options :

A : Clear metrics

B : Stakeholder analysis

C : Tools

D : Informal communication

Answer: B

Question 4

What is the purpose of developing a clear vision of the future state?

Options :

A : To facilitate developing an organizations operating state after change is adopted

B : To direct the focus of the actual change results and anticipated outcomes

C : To describe the key parameters that measure when goals and objectives are attained

D : To establish key objectives and goals that define the progress toward the change

Answer: B

Question 5

What condition should be met before a change initiative is considered final and complete?

Options :

A : Translate the obtained change results into an effective business operation plan

B : A document demonstrating the transfer of the change outcomes to the appropriate stakeholder operational owners

C : Translate the obtained change results into a stakeholder satisfaction survey

D : An education plan for new employees

Answer: B