Question 1

What are the two inputs in a change impact and readiness strategy that are critically important?

Options :

A : Stakeholder engagement strategy and change impact assessment

B : Stakeholder engagement strategy and impact results

C : Stakeholder engagement and resource plan

D : Stakeholder engagement strategy and sponsors budget

Answer: A

Question 2

How would you ensure a competency for managing change exists in your organization?

Options :

A : Identify positive outcomes from each change project and opportunities for improvement

B : Assess change readiness in the organization in an ongoing fashion

C : Define a process to determine sponsorship effectiveness

D : Identify clarity around change goals and outcomes achieved

Answer: B

Question 3

As a mature company in a heavily regulated industry, what is one of the factors that could limit the organizational capacity to change IT systems?

Options :

A : Extent to which the organization has experience with change management tools

B : External environmental stability

C : Historical experience with change

D : Operational ability to absorb change

Answer: D

Question 4

What should happen if a communications strategy is successfully developed and implemented?

Options :

A : Stakeholders should understand the purpose of the change

B : Stakeholders should be adaptable and focused on the future

C : Stakeholders should know how to change

D : Stakeholders should be able to change

Answer: A

Question 5

Which components of the change management plan need to be completed prior to executing the plan?

Options :

A : Resources, strategies, timelines, communications and learnings

B : Timelines, communications, and project plan

C : Project schedule, stakeholder engagement plan and resource plan

D : Benefits analysis, resource plan and sustainability plan

Answer: C