Question 1

How would you ensure a competency for managing change exists in your organization?

Options :

A : Identify positive outcomes from each change project and opportunities for improvement

B : Assess change readiness in the organization in an ongoing fashion

C : Define a process to determine sponsorship effectiveness

D : Identify clarity around change goals and outcomes achieved

Answer: B

Question 2

What condition should be met before a change initiative is considered final and complete?

Options :

A : Translate the obtained change results into an effective business operation plan

B : A document demonstrating the transfer of the change outcomes to the appropriate stakeholder operational owners

C : Translate the obtained change results into a stakeholder satisfaction survey

D : An education plan for new employees

Answer: B

Question 3

There are numerous activities that are part of executing the sustainability plan. What is the risk if they are not effective?

Options :

A : There is a retreat to the prior current state

B : The change will take much longer to happen

C : The customers will not demonstrate the intended behavior

D : The vision for the program may not be achieved

Answer: A

Question 4

What should happen if a communications strategy is successfully developed and implemented?

Options :

A : Stakeholders should understand the purpose of the change

B : Stakeholders should be adaptable and focused on the future

C : Stakeholders should know how to change

D : Stakeholders should be able to change

Answer: A

Question 5

What is a key input to the development of the sponsorship strategy?

Options :

A : Success measures

B : Research

C : Stakeholder analysis

D : Business case

Answer: C