Question 1

A fine jewelry chain distinguishes itself from the competition by focusing on carefully selected customers and building bonds to meet or exceed their needs and expectations. What strategy is this company using?

Options :

A : Operational excellence

B : Product/service leadership

C : Customer intimacy

D : Brand loyalty

Answer: C

Question 2

What best describes an effective core technique for communicating with executives?

Options :

A : Focus on negative issues first, such as compensation costs exceeding budget, to get their attention

B : Provide a wide range of facts and figures. With their high level of responsibility, executives must have all the data before they can make informed decisions.

C : Assume they have little knowledge of the issue and make a detailed presentation leading up to the purpose of the meeting.

D : Recommend a solution that will solve the issue and explain why it is the best solution available.

Answer: D

Question 3

Why are lump-sum increases generally used?

Options :

A : To control annual fixed costs from base pay adjustments

B : To elevate employees who are below the midpoint in the range

C : To reward employees under short-term incentive plans

D : To make up for benefits not provided by the organization

Answer: A

Question 4

To ensure appropriate funding levels, the compensation professional must generally do which of the following?

Options :

A : Possess a high level of education and competency in accounting principles

B : Determine which programs are crucial to the enterprise and which programs are expendable

C : Partner with multiple departments and external consultants and vendors

D : Demonstrate broad understanding of principles of financial management and business expertise

Answer: D

Question 5

Regarding fixed and variable costs, what are Finance's primary concerns?

Options :

A : Fixed costs must be kept to a minimum, but variable costs can fluctuate since they tend to correlate with revenue.

B : Variable costs often have a heavier focus than fixed costs, which applies to all areas, including compensation.

C : Fixed costs and variable costs are equally important and both should be kept to a minimum.

D : Fixed costs are not a concern because they cannot be changed, so the focus is primarily on variable costs.

Answer: B