Question 1

When resolving quality issues in the delivery of FM services, what is the most critical action in the problem-solving process?

Options :

A : Develop an action plan.

B : Determine the consequences of the problem.

C : Define the root cause of the problem.

D : Develop alternative solutions.

Answer: C

Question 2

What is the proper goal of contingency planning?

Options :

A : Enable essential functions to recover to an acceptable level of performance within a required timeframe

B : Achieve the greatest level of functionality with the least use of recovery resources

C : Return essential function to its normal level in the shortest time possible

D : Allow an essential function to continue without any visible sign of interruption or discontinuity

Answer: A

Question 3

What is the requirement for special protected circuits outlets?

Options :

A : Must be powered by a separate circuit breaker

B : Are never "required" but are a good idea wherever children might have access

C : Are required outside and anywhere near a water source

Answer: C

Question 4

You are directed to develop a new corporation's master real estate plan. What are two key practices you should implement early in the process of developing the plan?

Options :

A : Involve all stakeholders and conduct due diligence studies.

B : Engage local community organizations and conduct a transportation study.

C : Secure local code authority approval and approval from stockholders.

D : Obtain local labor force demographics and conduct a certified land survey.

Answer: B

Question 5

A discussion of the architectural elements of a facility that are intended to support the organization’s image would be appropriate to include in which master plan section?

Options :

A : Real estate profitability

B : Statements of core organizational standards

C : Value and business effectiveness

D : Functionality, design and space usage

Answer: D