Question 1

Which of the following capabilities can a building automation system (BAS) provide?

Options :

A : FM project management

B : Support building/system commissioning

C : FM workflow management

D : Sustainable certification

Answer: B

Question 2

To solve a complex service problem that involves multiple providers, a facility manager solicits everyone’s feedback and also helps each provider to understand the “big picture” and not just their respective parts. These actions exemplify

Options :

A : 360° feedback.

B : benchmarking.

C : systems thinking.

D : conflict-handling.

Answer: C

Question 3

Which of the following is true of the methods and tools used to evaluate contractor proposals?

Options :

A : After a contract is signed, organizations can negotiate with bidders on cost reductions for specific line items.

B : Exception review investigates bid line items that are too high or low in comparison to other bids received.

C : In a weighting system, each objective criterion is assigned a weight that reflects how expert reviewers feel the contractor satisfies the criterion.

D : Contractors who have not yet been used can be evaluated using contractor rating systems.

Answer: B

Question 4

What are the environmental factors a facilities manager must consider before starting any renovation project to a circa-1960's manufacturing facility?

Options :

A : Ensure that a licensed architect has reviewed plans and approved remodeling plans.

B : Contract with a salvage company to remove questionable building materials.

C : Precautions must be taken to ensure any hazardous materials are accounted for.

D : Review water and sewer samples for contaminants to ensure code compliance.

Answer: C

Question 5

What, in addition to vision, incentives, action plan, and resources, is required for the change management process to be effective?

Options :

A : Experience

B : Support

C : Directives

D : Skills

Answer: D