Question 1

An HR manager for a small company needs to communicate a new dress code policy to all employees. To ensure that employees receive consistent messaging about this new policy, which of the following communication channels should the HR manager use?

Options :

A : Horizontal

B : Informal

C : Upward

D : Downward

Answer: D

Question 2

Which of the following modified work arrangements is designed to help employees with permanent disabilities who have either not been successful in competitive work environments or require substantial support to return to work?

Options :

A : Supported and sheltered work

B : Work trials

C : Gradual work exposure

D : Light-duty work

Answer: A

Question 3

Which of the following types of rater error occurs when supervisors avoid low and high ratings of employees?

Options :

A : Halo effect

B : Central tendency

C : Contrast error

D : Recency effect

Answer: B

Question 4

Which major category of workplace stressors is an employee experiencing when they are struggling with work-family conflict?

Options :

A : Role stressors

B : Work scheduling stressors

C : Job content and control stressors

D : Job security and progression stressors

Answer: B

Question 5

Which of the following assessments is included when reporting on the operational effectiveness of human capital investments?

Options :

A : How human capital processes improved the accuracy and timeliness of reporting the quarterly financial results

B : How human capital interventions improved the quality and frequency of on-time deliveries

C : How human capital investments improved the net value of specific HR training initiatives

D : How human capital management principles were integrated into strategic workforce planning changes

Answer: B