Question 1

P owns an internet-based business, called GWiz. based in Country G. GWiz sells gifts, cards and flowers for a variety of occasions including birthdays, weddings and many other special events. P sources her products from a variety of partner suppliers located throughout country G. Customers' orders are delivered by third party couriers across the whole country. The GWiz website is hosted and managed by an IT specialist
P is a member of a local small business trade federation and has been asked to make a presentation to its members on her experience of running GWiz as a 'virtual organisation'.
Which of the following statements could P correctly make on the benefits of virtual organisations?
Select ALL that apply.

Options :

A : The quality of the products and services offered by the partner suppliers is always guaranteed and easy to control.

B : Using partner suppliers who also supply products and services to competitors will help to increase the competitive advantage of the virtual organisation.

C : The costs of operating a virtual organisation are relatively low as there is no need to operate from large premises or employ its own staff.

D : A virtual organisation can look much larger than it actually is through the use of a range of partner suppliers and third party couriers.

E : Using the internet facilitates the assembly of the components that are needed to operate a virtual organisation.

Answer: A,C,D

Question 2

YC is a government funded hospital specialising in degenerative hearing conditions YC is renowned for it's pioneering work resolving chronic ear problems and has, in the last year, conducted a record number of operations and achieved high levels of success. The excellent reputation of YC has led to high demand and a considerable strain on resources

Although last year the average cost per patient fell, and success rates far exceeded targets, overall spend increased significantly. YC hospital is expected to provide value for money (VFM). Which aspect of VFM has YC NOT managed to achieve in the last year?

Options :

A : Excellence

B : Effectiveness

C : Economy

D : Efficiency

Answer: C

Question 3

Which THREE of the following are classified as business operating systems measures within the Performance Pyramid?

Options :

A : Flexibility

B : Customer satisfaction

C : Quality

D : Productivity

E : Cycle time

Answer: A,B,D

Question 4

HHH is an international distribution company which operates a number of large distribution warehouses. HHH employs over 10,000 staff who operate the warehouses 24 hours per day and process over 500,000 packages and parcels each day. HHH operates in a highly competitive market and the senior management team recognize the importance of focusing upon its Critical Success Factors (CSF's). However, some senior managers are confused as to the difference between CSF's and Key Performance Indicators (KPI's).
Which of the following are Critical Success Factors for HHH? (Choose all that apply.)

Options :

A : Percentage of stock damaged.

B : Market share percentage.

C : Customer satisfaction.

D : Continual maintenance of warehouse facilities.

E : Time taken to load and unload deliveries.

F : Efficient staff planning systems.

Answer: B,C

Question 5

Company GGG wants to gain competitive advantage and has decided to use data mining.
Which of the following would NOTresultfrom data mining?

Options :

A : Classification

B : Description

C : Forecasting

D : Sequences

Answer: B