Question 1

Which THREE of the following are classified as business operating systems measures within the Performance Pyramid?

Options :

A : Flexibility

B : Customer satisfaction

C : Quality

D : Productivity

E : Cycle time

Answer: A,B,D

Question 2

Y designs and manufactures smartwatches. In order to stay ahead of the market, Y sometimes releases new smartwatches when they are only 90% ready, to a limited number of customers. At this point, Y obtains useful feedback about the smartwatch which it uses to develop later versions of the model.
Which of the following behaviours is Y demonstrating?

Options :

A : Design thinking

B : Experiential pilots

C : Prototyping

D : Brand atomization

Answer: C

Question 3

DDD has just issued a profit forecast in connection with a proposed take-over of a business. The take-over is strongly opposed by the target company. DDD's Management Accountant played a large part in helping DDD's Finance Director prepare the profit forecast. However, the Management Accountant believes that the profit forecast is overly optimistic and is based on some false assumptions. As a result the Management Accountant thinks the profit forecast is misleading. Select THREE of the actions below which are consistent with CIMA's Code of Ethics.

Options :

A : The Management Accountant should follow established internal procedures.

B : The Management Accountant should obtain advice from his professional body/bodies.

C : The Management Accountant should resign from his job.

D : The Management Accountantshould maintain a discreet silence.

E : The Management Accountant should anonymously inform the media of his concerns.

F : The Management Accountantshould publicly accuse the Finance Director of issuing a misleading profit forecast.

Answer: A,B,C

Question 4

NNN is a logistics firm that contracts with online retailers (clients) to deliver parcels containingcustomers'purchases, to customers'home addresses. NNNholds inventory of the most frequently ordered products at its warehouses.
According to industry research, most clients require the contractors to deliver the customers their purchases soon after they place their order. They are not concerned with the environmental impact of the logistics process. They require very competitive delivery prices from their contractors.
Customer research reveals that households dislike being asked to stay at home for an entire day because logistics firms are unwilling to commit themselves to a precise delivery time. This problem has led to a small number of cases of customers arriving at the warehouses of logistics firms demanding to take their purchases away with them. Most households do not consider the environmental policies or performance of the firms they buy from.
The logistics industry is very competitive and NNN wants to protect its existing contracts and to win more. It needs to focus its resources on the 'things that must go right' in order for it to succeed.
Which THREE of the following are Critical Success Factors (CSFs) for NNN?

Options :

A : Business processes that deliver to households at the promised time + or - 15 minutes.

B : A shorter average time between receipt of an instruction from its client and delivery to the customer.

C : Warehouses in areas of lowest feasible operating cost.

D : A car park and waiting room for customers at each warehouse.

E : A comprehensive policy on emissions and Corporate Social Responsibility (CSR).

Answer: B,C,D

Question 5

Which of the following correctly defines Information Systems(IS)strategy?

Options :

A : Identifying the information needs of the Organization and aligning development to them.

B : The roles and structure of information specialists in the Organization and their relationship with users.

C : Decisions on the hardware, software and communications solutions used in the Organization.

D : The planning, organising, investment and control of information applications in the Organization.

Answer: A