Smartly Prepare Exam with Free Online CIS-CSM Practice Test

We offer the latest CIS-CSM practice test designed for free and effective online Certified Implementation Specialist - Customer Service Management certification preparation. It's a simulation of the real CIS-CSM exam experience, built to help you understand the structure, complexity, and topics you'll face on exam day.

Question 1

Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can: Options are :

Options :

A : Escalate the chat to virtual agent

B : Create a record, such as an incident or a case

C : Escalate the chat to another agent

D : Respond to questions

Answer: B,C,D

Question 2

What allows the implementation of phases and tasks to meet performance goals track progress and measure success?

Options :

A : Performance Analytics Spotlight

B : Scheduled Reporting

C : Service Level Agreement Tasks

D : Continual Improvement Management

Answer: D

Question 3

When the channel field on a case form is set to Social where are details of the social media conversations related to the case stored?

Options :

A : Social Channels

B : Social Profiles

C : Social Logs

D : Work notes

E : Additional comments

Answer: C

Question 4

Partner admin contacts have access to the data of both their partner accounts and customer accounts.

Options :

A : True

B : False

Answer: A

Question 5

Which table must be extended when creating a new case type?

Options :

A : Case (sn_customerservice_case)

B : Case Task (sn_customerservice_case_task)

C : Task (task)

D : Case Type (sn_case_type)

Answer: A