Question 1

Which role must B2B and B2C customers obtain, at a MINIMUM, to have access to a ServiceNow instance?

Options :

A : External (snc_external)

B : Account Contact (sn_cusiometservice.accouni_contactf

C : Cusiomer(sn_customerservice.customer)

D : Case Creator (sn_customer service, case creator)

Answer: A

Question 2

What is included in an account relationship record? Choose 3 answers

Options :

A : Primary contact

B : Parent/Child related records

C : The account relationship type that this relationship record is based on

D : A target account

E : A source account

Answer: A,C,E

Question 3

Partner admin contacts have access to the data of both their partner accounts and customer accounts.

Options :

A : True

B : False

Answer: A

Question 4

What are the Forum User Types? (Choose three.)

Options :

A : Admin

B : Registered

C : Public

D : Custom

E : Moderator

Answer: B,C,E

Question 5

Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can: Options are :

Options :

A : Escalate the chat to virtual agent

B : Create a record, such as an incident or a case

C : Escalate the chat to another agent

D : Respond to questions

Answer: B,C,D