Question 1

Defines policies for retiring CIs that are no longer in use, often based on criteria like age or lack of discovery

Options :

A : Data Certification

B : Retire

C : Delete

D : Archive

E : Attestation

Answer: B

Question 2

Which core process is NOT handled by the CMDB Data Manager and must instead be addressed by separate governance features like the CMDB Health Correctness Scorecard or the Duplicate CI Remediator wizard?

Options :

A : Certification

B : Retire

C : Attest

D : Archive

E : De-duplication

F : Delete

Answer: E

Question 3

When configuring a Dynamic Reconciliation Rule to resolve attribute conflicts from Multisource CMDB data, which of the following are valid validation types (statuses) you can select? (Choose two.)

Options :

A : Most reported

B : Last updated

C : Highest priority

D : Last created

E : Owner approved

F : Smallest value

Answer: A,F

Question 4

The CMDB team configures health inclusion rules so that:Network devices in a certain lab are excluded from CMDB HealthAll other network devices remain includedLater, a manager asks why the health score for the Network gear looks higher after this change.Which is the most accurate explanation?

Options :

A : Inclusion rules only change the dashboard layout, not the scores

B : Inclusion rules automatically repair all CIs covered by them

C : Inclusion rules turn off metrics at class level for all network devices

D : Inclusion rules move excluded CIs to a separate archive table

E : Excluding the lab devices means they are no longer counted in the health calculations

Answer: E

Question 5

Aligning to the Common Service Data Model (CSDM) allows for auto-population of the assignment group field on new incident and change request records. Which of the following are true when creating a new Incident or Change Request in ServiceNow?

Options :

A : Managed by group on the selected CI auto-populates the assignment group field on the incident form.

B : Change group on the selected CI auto-populates the assignment group field on the change request form.

C : Support group on the selected CI auto-populates the assignment group field on the incident form.

D : Approval group on the selected CI auto-populates the assignment group field on the change request form.

Answer: B,C