Question 1

After an external inventory source runs, the Identification and Reconciliation Engine (IRE) attempts to change an existing Windows Server CI to the generic Server CI class because essential Windows-specific attributes were lost or missing. What type of reclassification behavior is the IRE attempting to execute?

Options :

A : Downgrade

B : Switch

C : Upgrade

Answer: A

Question 2

The CMDB Health Dashboard provides three KPIs: Correctness, Completeness, and Compliance. The calculation for the Overall Score reflects which stringent requirement?

Options :

A : The percentage of CIs that successfully meet ALL metric criteria within the scorecards.

B : The average percentage of CIs that pass all three metrics.

C : Only CIs with a populated Discovery Source are included in the overall calculation.

D : The percentage of CIs that pass either the Correctness or the Compliance metrics.

Answer: A

Question 3

Which CMDB feature allows you to define data precedence rules to ensure that a trusted data source (e.g., ServiceNow Discovery) is not overwritten by a lower-priority source (e.g., a manual spreadsheet import) for specific CI attributes?

Options :

A : Reconciliation Rule

B : Data Manager Policy

C : Duplicate CI Remediator

D : De-duplication Task

E : De-duplication Template

Answer: A

Question 4

Aligning to the Common Service Data Model (CSDM) allows for auto-population of the assignment group field on new incident and change request records. Which of the following are true when creating a new Incident or Change Request in ServiceNow?

Options :

A : Managed by group on the selected CI auto-populates the assignment group field on the incident form.

B : Change group on the selected CI auto-populates the assignment group field on the change request form.

C : Support group on the selected CI auto-populates the assignment group field on the incident form.

D : Approval group on the selected CI auto-populates the assignment group field on the change request form.

Answer: B,C

Question 5

Cloud Dimensions is reviewing the metrics provided by their CMDB Correctness Scorecard. In reviewing the Duplicate metric for the Server class, it displays Healthy CIs/Evaluated 700/800. Which of the following is true regarding the duplicate server records calculated on the Duplicate metric?

Options :

A : 700 server records are duplicates in the CMDB

B : 100 server records are duplicates in the CMDB

C : 700 Linux and 800 Windows server records are duplicates in the CMDB

D : 800 server records are duplicates in the CMDB

Answer: B