Question 1

As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?

Options :

A : Matching Mandatory Parts for Dynamic Scheduling

B : Matching Agents With Most Parts For Dynamic Scheduling

C : Matching Skills for Dynamic Scheduling

D : Matching Skill Level Gap for Dynamic Scheduling

Answer: A

Question 2

Transfer order line tasks are used to move which type of record through the asset shipment and drop-off transfer process?

Options :

A : Transfer order line

B : Consumable model

C : Work order task

D : Part requirement

Answer: D

Question 3

Which mobile application does field service use?

Options :

A : Now Mobile

B : Mobile Agent

C : Mobile Studio

D : Mobile Onboarding

Answer: A

Question 4

When using territory management, what can field service admins assign to an individual or group?

Options :

A : Skills

B : Parts

C : Routes

D : Locations

Answer: D

Question 5

Users can be assigned work order tasks and edit these records if they: (Choose two.)

Options :

A : Belong to the Dispatch Group the task is assigned to

B : Are assigned the wm_edit role

C : Are assigned the wm_agent role

D : Belong to the Assignment Group the task is assigned to

Answer: A,D