Question 1

What assignment method uses this calculation for task assignment '(Criteria_1 rating x Criteria_1 weight) / total criterion weight + (Critena_2 rating x Critena_2 weight) / total criterion weight + (Critena_3 rating x Criteria_3 weight) / total of criterion weight'?

Options :

A : Dynamic scheduling

B : Manual task assignment

C : Auto-assignment

D : Workflow task assignment

Answer: A

Question 2

What criteria are utilized in auto-assignment of work order tasks? (Choose three.)

Options :

A : SLA status

B : Age of task

C : Skills

D : Task windows

E : Geolocation

Answer: A,C,D

Question 3

Which mobile application does field service use?

Options :

A : Now Mobile

B : Mobile Agent

C : Mobile Studio

D : Mobile Onboarding

Answer: A

Question 4

What does it mean when you set a work order task as an upstream task?

Options :

A : The downstream task must he approved before completing an upstream task

B : The task must he completed before any downstream tasks can be started

C : The task is dependent on another work order request

D : The task cannot he started until any upstream tasks have been completed

Answer: B

Question 5

When using territory management, what can field service admins assign to an individual or group?

Options :

A : Skills

B : Parts

C : Routes

D : Locations

Answer: D