Question 1

Transfer order line tasks are used to move which type of record through the asset shipment and drop-off transfer process?

Options :

A : Transfer order line

B : Consumable model

C : Work order task

D : Part requirement

Answer: D

Question 2

What assignment method uses this calculation for task assignment '(Criteria_1 rating x Criteria_1 weight) / total criterion weight + (Critena_2 rating x Critena_2 weight) / total criterion weight + (Critena_3 rating x Criteria_3 weight) / total of criterion weight'?

Options :

A : Dynamic scheduling

B : Manual task assignment

C : Auto-assignment

D : Workflow task assignment

Answer: A

Question 3

As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?

Options :

A : Matching Mandatory Parts for Dynamic Scheduling

B : Matching Agents With Most Parts For Dynamic Scheduling

C : Matching Skills for Dynamic Scheduling

D : Matching Skill Level Gap for Dynamic Scheduling

Answer: A

Question 4

Which mobile application does field service use?

Options :

A : Now Mobile

B : Mobile Agent

C : Mobile Studio

D : Mobile Onboarding

Answer: A

Question 5

What criteria are utilized in auto-assignment of work order tasks? (Choose three.)

Options :

A : SLA status

B : Age of task

C : Skills

D : Task windows

E : Geolocation

Answer: A,C,D