Question 1

When using territory management, what can field service admins assign to an individual or group?

Options :

A : Skills

B : Parts

C : Routes

D : Locations

Answer: D

Question 2

As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?

Options :

A : Matching Mandatory Parts for Dynamic Scheduling

B : Matching Agents With Most Parts For Dynamic Scheduling

C : Matching Skills for Dynamic Scheduling

D : Matching Skill Level Gap for Dynamic Scheduling

Answer: A

Question 3

When can work order tasks be dispatched?

Options :

A : Parts have been sourced

B : Field agent is assigned

C : Customer books an appointment

D : Dispatch group is assigned

Answer: B

Question 4

Users can be assigned work order tasks and edit these records if they: (Choose two.)

Options :

A : Belong to the Dispatch Group the task is assigned to

B : Are assigned the wm_edit role

C : Are assigned the wm_agent role

D : Belong to the Assignment Group the task is assigned to

Answer: A,D

Question 5

Which mobile application does field service use?

Options :

A : Now Mobile

B : Mobile Agent

C : Mobile Studio

D : Mobile Onboarding

Answer: A