Question 1

The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

Options :

A : Contextual Search configuration

B : HR Service configuration

C : HR Criteria configuration

D : Knowledge Management configuration

Answer: C

Question 2

The customer you are implementing has purchased HR Service Delivery Enterprise which includes Enterprise

Onboarding and Transitions.

Which plugin must be activated to utilize Enterprise Onboarding and Transitions?

Options :

A : Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]

B : Employee Document Management [com.sn_employee_document_management]

C : Human Resources Scoped App: Core [com.sn_hr_core]

D : Employee Service Center [com.sn_hr_service_portal]

Answer: A

Question 3

What are the different ways that data can enter the ServiceNow platform? Select 3 Answers from the below options.

Options :

A : Import Sets

B : Outbound Integration

C : Inbound Email Actions

D : Browser Interactions

Answer: A,C,D

Question 4

By default, what information is pulled from third-party HR applications for an Inbound integration? Select 3 Answers from the below options.

Options :

A : Start Date

B : Disciplinary Actions

C : Locations

D : Job Profiles

E : Department

F : End Date

Answer: C,D,E

Question 5

When a Guided Setup task is marked as complete, how can it be reopened?

Options :

A : Closed tasks cannot be reopened

B : Click the Mark as Incomplete button

C : Submit a request in HI

D : Restart the Guided Setup entirely

Answer: B