Question 1

When configuring a PDF Document Template, how does the system map form fields to ServiceNow fields?

Options :

A : The Document field type on the PDF Template Mappings record

B : The Preview value field on the PDF Template Mappings record

C : The Mapping field on the PDF Template Mappings record

D : The Document field on the PDF Template Mappings record

Answer: A

Question 2

What are the different ways that data can enter the ServiceNow platform? Select 3 Answers from the below options.

Options :

A : Import Sets

B : Outbound Integration

C : Inbound Email Actions

D : Browser Interactions

Answer: A,C,D

Question 3

By default, what information is pulled from third-party HR applications for an Inbound integration? Select 3 Answers from the below options.

Options :

A : Start Date

B : Disciplinary Actions

C : Locations

D : Job Profiles

E : Department

F : End Date

Answer: C,D,E

Question 4

Lifecycle Events includes an activity set that can be used to cancel and revert work done in a lifecycle event case. What is this process called?

Options :

A : Reverse

B : Cancel

C : Repeal

D : Rescind

Answer: B

Question 5

On the HR Case form, some HR Services have associated Response templates.

What determines which HR Services have Response Templates?

Options :

A : The HR Criteria on the HR Service

B : The HR Criteria on the Response Template record

C : The table and conditions on the Response Template record

D : The User Criteria on the HR Service

Answer: C